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I recently reset my Cpanel account. When I restore my website from my daily backups the whole website is intact, except that the Enfold settings panel is completely reset. I went back almost 4-months and still the same. I’ve restored many times before during these last 4-months with no issues from those same backups.
The restore DB file has the correct information in the “wp_options” “avia_options_enfold_child” entry but it gets wiped out when I view the Enfold panel in the WP Admin. I tried pasting the entry back in to the DB file via phpMyAdmin but Enfold keeps erasing it when I view the panel.
This happens with the Enfold theme and its Child theme. I have already replaced the Enfold theme and very thing in my website is 100% up-to-date running PHP 7.4.5+
What can I do?
Ok, I seemed to figure this out. Just a not to anyone who transfers or restores your Enfold website.
The problem was with the website database encoding. Not sure how the problem cropped up. Maybe from the CPanel reset or after I transferred to a new hosting provider. In any case it completely broke my website. Here’s what I did…
1. Upload you public HTML folder.
2. Edit you WP_Config file (see below) BEFORE uploading your DB file.
3. Upload DB with matchingDB name / DB users account that is in your WP_Config file.That’s it. don’t ask me how this happened. I’m using the latest WP, ENFOLD, PLUGINS 100% updated and PHP 7.4..9.
Just do the procedure over again if you need to revert to UTF-8.
* Please note, I posted this to help the community. I see way to many inquiries about problems that get solved but then the “solution” is never posted. I have been trying to resolve this for a week before I came to the Enfold forum for help, so I did my homework before asking for help.
/** Database Charset to use in creating database tables. */ //define('DB_CHARSET', 'utf8'); /** The Database Collate type. Don't change this if in doubt. */ //define('DB_COLLATE', '');
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