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  • #1377462

    I cant install this demo (Restaurant), even if I changed the browser. Error message: ”Error accessing file from download: cURL error 28: Connection timeout after 10001 ms”.

    • This topic was modified 2 years ago by greenbeen.
    #1377490

    Hey greenbeen,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    #1377492
    This reply has been marked as private.
    #1377529

    Hi greenbeen,

    Thanks for giving us admin access, however, I apologize I caused an error on your site as I tried to increase the maximum upload size in order to import the demo via All-in-One migration plugin since the usual methods are not working and the size of the restaurant demo when imported is 172mb and the limit on your site is 128MB.
    I followed the step 3 in https://help.servmask.com/2018/10/27/how-to-increase-maximum-upload-file-size-in-wordpress/ but it caused the error instead:

    php_value upload_max_filesize 256M
    php_value post_max_size 256M

    The error can be fixed by removing the code in .htaccess however I would need FTP access to remove it.
    Also, please try to do step 2 in the link.

    Best regards,
    Nikko

    #1377530

    Ok, tell me what code I need to remove, I try myself. By the way my hosting is unlimited size.

    #1377531

    In my .htaccess file I have this code:
    php_value upload_max_filesize 256M
    php_value post_max_size 256M

    So, I think is not this causing the problem.

    #1377533

    I deleted, try now.

    #1377535

    Hi greenbeen,

    The site is still showing Internal Server Error, can you try to remove the .htaccess file?
    Wordpress will regenerate it or you can force it to regenerate when you go to Settings > Permalinks and then save.

    Best regards,
    Nikko

    #1377537

    Try now!

    #1377542

    Hi greenbeen,

    The site is back now however the limit is still 128MB.
    You can verify this if you go to All-in-One WP Migration > Import.
    You can change the limit via Cpanel however it differs in every host.

    Best regards,
    Nikko

    #1377620

    Hi,
    I increased the upload size to 256MB, but still receive the same error. Do you know why???

    Many Thanks

    #1377648
    This reply has been marked as private.
    #1377725

    Is anyone here to help me???

    #1377773

    Hi greenbeen,

    I apologize for the delay, I have imported the restaurant demo to your site however the login credentials were replaced.
    The new login credentials is in private content, you can change the email and password in wp-admin however for the username, you can change it via phpmyadmin in Cpanel: https://help.one.com/hc/en-us/articles/360002094117-Change-a-WordPress-username-in-PhpMyAdmin

    Best regards,
    Nikko

    #1377776

    Hi,
    You installed Restaurant Demo, but I asked for One Page Restaurant Demo. Now when I try to change doesn’t work.
    Can you advise what is the problem in the end?

    #1377796

    Hi greenbeen,

    Error code 28 usually indicates that the connection to the server has timed out. This can be caused by a variety of factors, such as a slow internet connection, a problem with the server, or a problem with the connection between your device and the server. In your case, I think it is a connection issue between the server on your site and our server. Also, when I tried the usual methods in importing the demo, it does not work as well so I tried importing via All-in-One Migration plugin which works.

    As for the demo imported, you only mentioned Restaurant on this thread, anyway, since it is One Page restaurant demo that you would like to use then we will import that demo on your site.

    Best regards,
    Nikko

    #1377874

    Hi greenbeen,

    The One Page Restaurant Demo is imported on your site.
    Please review your site and let us know if you need further assistance.

    Regards,
    Nikko

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