Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 7, 2018 at 2:39 pm #994447
    fcorts

    Dear Community,

    I have an error in my menu when accessing the website through mobile devices. The menu is not displayed correctly and I have no idea how to fix it. I have tried to change the logo (fixed) (unfixed) but I does not adapt to the different screen sizes. Maybe it has to do with the “show this item on small / large screens” but I tried everything with no results.

    Please let me know if you have any suggestions on how to fix this problem.

    You will find my website here. (Access through Phone / Tablet to see the issue)

    August 8, 2018 at 9:04 am #994736
    Dude

    Hey fcorts,

    Please create us an admin account – we’ll check your configuration and custom css code to find the culprit.

    Best regards,
    Dude

    August 13, 2018 at 8:30 am #996559
    fcorts

    Hi Dude,

    Thanks and I will. Can I get in touch with you privatly via email? I do not want to publish the access data anywhere on the web. Whats the best way to get in touch with you?

    Best regards,

    Felix

    • This reply was modified 6 years, 3 months ago by fcorts.
    August 13, 2018 at 12:59 pm #996648
    Rikard

    Hi Felix,

    You can post it in the Private Content box in your reply, only moderators will have access to that information.

    Best regards,
    Rikard

    August 13, 2018 at 1:13 pm #996652
    fcorts

    Hi Rikard,

    Thank you for getting back to me. I would need an email Address for WordPress. Should I just use mine?

    August 13, 2018 at 3:07 pm #996720
    Victoria

    Hi fcorts,

    Yes, you can use any address, just make sure to share the credentials in private box below.

    Best regards,
    Victoria

    August 13, 2018 at 3:08 pm #996721
    Victoria

    Hi fcorts,

    Yes, you can use any address, just make sure to share the credentials in private box below.

    Best regards,
    Victoria

    August 13, 2018 at 4:07 pm #996742
    fcorts

    Hi Victoria,

    Please find the log in Data in the private content box. Thanks for your help. Really looking forward to find this bug.

    August 13, 2018 at 5:35 pm #996784
    Victoria

    Hi fcorts,

    Thank you.

    There was an issue with the fallback menu in older versions of the theme. It is resolved in the later versions. You can either update the theme to the latest version or create a menu in Appearance > Menus and assign it as Enfold main menu.

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 15, 2018 at 11:22 am #997508
    fcorts

    Hi Victoria,

    Thanks for the info. I tried to update the Theme but there is an error. I receive the following message:

    The update process is starting. This process may take a while on some hosts, so please be patient.

    Enabling Maintenance mode…
    Updating Theme Enfold (1/1)

    Downloading update from 4…

    An error occurred while updating Enfold: Download failed. A valid URL was not provided.

    Disabling Maintenance mode…

    All updates have been completed.

    Go Back to Enfold Theme Panel

    August 15, 2018 at 4:29 pm #997590
    Victoria

    Hi fcorts,

    This error was happening sometimes but seems to be gone now. Please try again or try an update via FTP, since there are files that will need to be removed and if you overwrite the theme via FTP you will not get the errors.

    Best regards,
    Victoria

    August 17, 2018 at 1:24 pm #998424
    fcorts

    Hi Vicoria,

    he error is still happening. I have also tried to update the theme by uploading the new version which I got from themeforst but this does not work either. The browser showa that its doing something but the upload does not work and times out. Connecting via FTP is a real hassle b/c we have outsourced the hosting.

    August 18, 2018 at 7:29 pm #998748
    Victoria

    Hi fcorts,

    You need to update the theme via FTP, there is nothing much that can be done besides that. Do you have access to cPanel?

    If you need further assistance please let us know.
    Best regards,
    Victoria

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