Tagged: 

Viewing 13 posts - 1 through 13 (of 13 total)
  • Author
    Posts
  • January 13, 2015 at 11:08 am #378688
    tristan_collins

    I’ve an enfold install displaying odd behaviour when accessed on mobile devices via a domain forwarded to the host domain. Accessed directly (the .net address) from a mobile device it works as expected. Accessed via the forwarded domain (the .com address) it doesn’t and serves the desktop version of the site.

    Any ideas on how to fix or a workaround?

    Thanks

    • This topic was modified 9 years, 11 months ago by tristan_collins. Reason: urls not formatted after cutting and pasting from message to private section
    January 14, 2015 at 6:14 pm #379620
    Elliott

    Hi tristan_collins!

    I tested on a Nexus 7 and it’s loading the landing page (click to enter page with africa image). What device and browser are you using? Try clearing your browser cache and view again.

    Regards,
    Elliott

    January 14, 2015 at 9:19 pm #379736
    tristan_collins
    This reply has been marked as private.
    January 15, 2015 at 7:22 pm #380311
    Yigit

    Hi!

    Please go to Enfold theme options > General Layout > Dimensions and make sure to check “Responsive Site”

    Cheers!
    Yigit

    January 16, 2015 at 11:08 am #380686
    tristan_collins

    Yes, that is enabled and functioning as per the 2nd image in the previous post.

    However, coming to the site via the .com address doesn’t show the responsive layout (1st pic)…

    January 16, 2015 at 5:29 pm #380904
    Yigit

    Hey!

    Can you please try de-activating all active plugins and check if that helps?

    Regards,
    Yigit

    January 16, 2015 at 6:30 pm #380973
    tristan_collins

    No joy on that front. Only had: contact form, google site map, post duplicator and an auto backup one activated.

    Strange…

    If you access the .com site using lynx there may be a clue.

    January 19, 2015 at 5:33 pm #381924
    Elliott

    Hey!

    I just checked again but it appears to be loading fine now on my nexus 7. Did you get this sorted?

    Also, your .net domain does not appear to be working anymore.

    Regards,
    Elliott

    January 20, 2015 at 10:45 am #382358
    tristan_collins
    This reply has been marked as private.
    January 21, 2015 at 9:07 am #382901
    Ismael

    Hi!

    The site is currently on maintenance mode. Please give us a temporarily login details.

    Cheers!
    Ismael

    January 21, 2015 at 11:36 am #382962
    tristan_collins
    This reply has been marked as private.
    January 22, 2015 at 11:56 am #383611
    Ismael

    Hey!

    Oh. My bad. I didn’t know you have to click the map. I thought it is on maintenance mode. The .com site is inside a frame and it is breaking the responsiveness of the site. Why did you add it inside an frame?

    Regards,
    Ismael

    January 26, 2015 at 12:19 pm #385379
    tristan_collins

    Thanks Ismael,

    Now we’re getting somewhere. Looks like the forwarding provided by the domain host is the culprit. I have no idea why they are putting the forwarded site inside a frame… One for their support.

    Many thanks for your help. Great service.

    Tristan

  • Author
    Posts
Viewing 13 posts - 1 through 13 (of 13 total)
  • The topic ‘Responsiveness breaking on forwarded domains’ is closed to new replies.