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Viewing 8 posts - 1 through 8 (of 8 total)
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  • April 23, 2015 at 12:13 pm #433394
    Wernard

    Hi there,

    I am running Enfold (with Woocommerce) and have found that the mobile version does not work responsively. The site looks great on full screen, and aside from the logo overlapping with the menu (#problem for another thread) it even works nicely when the browser is pulled small, but on tablet and phone – I’ve tried several brands and designs – the site is scrambled and images are being thrown all over the place. When I reload the site several times, it might come out looking okay a few times, and then back to being scrambled. Very inconsistent and unpredictable.
    The site is http://www.africanaperture.co.za

    This is a running e-commerce business so the problem is fairly urgent!

    Thanks for your help!
    Kind regards

    April 23, 2015 at 12:33 pm #433401
    Yigit

    Hi Wernard!

    You are currently using an older version of the theme. Can you please update Enfold to the latest version 3.1.3 – kriesi.at/documentation/enfold/updating-your-theme-files/

    Best regards,
    Yigit

    April 27, 2015 at 1:45 pm #435224
    Wernard

    Hi Yigit

    I have updated the theme and given it some time, trying everything I know how to do but I can’t resolve the issue. How can I send you screen shots of what is happening on the mobile site?

    April 27, 2015 at 1:51 pm #435227
    Yigit

    Hi!

    Sure, you can upload your screenshots on imgur.com or Dropbox public folder and post the links here.

    Cheers!
    Yigit

    April 28, 2015 at 9:03 pm #436369
    Wernard

    Hi Yigit

    Thanks, please have a look at these screenshots – I hope you can help me sort out the issues with the mobile site.

    I appreciate your help!

    Kind regards
    Michaela

    https://www.dropbox.com/sh/ii1z27i49kmwmum/AABsiVvv9U4nae6Cv77bChqxa?dl=0

    April 29, 2015 at 8:49 pm #437019
    Yigit

    Hey!

    Can you please try de-activating all active plugins and check if that helps?

    Regards,
    Yigit

    April 30, 2015 at 4:14 pm #437550
    Wernard

    Hi Yigit

    I have done that – I deactivated each plug in one by one but found the problem remained.

    What else can I try?

    May 2, 2015 at 9:09 pm #438419
    Wernard

    Hi Yigit

    After struggling for weeks, it seems as the though the problem has been resolved! Either you were right and I had a faulty plugin loaded, or you did some miracle work on the back end, but either way – thank you! This issue has been resolved!

    Kind regards

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