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Viewing 24 posts - 1 through 24 (of 24 total)
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  • August 9, 2017 at 10:24 am #836262
    cospeonlus

    Good morning,
    I got problem with the responsive menu after update automatically the theme.

    I try to clean the cache, stop all the plugin but nothing happen.

    This is my site http://www.cospe.org

    or the test site http://developer.cospe.org/cospe_new/ (where I try also to upload via ftp the new version of enfold)

    • This topic was modified 7 years, 4 months ago by cospeonlus.
    August 10, 2017 at 6:46 am #836768
    Rikard

    Hey cospeonlus,

    It looks like it’s not showing at all on mobile devices, is that the problem you are having? Did you make any customisations to the header of the site?

    Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    August 10, 2017 at 8:29 am #836809
    cospeonlus

    Yeah the problem is that!

    In the private area the access

    August 10, 2017 at 5:55 pm #837088
    Victoria

    Hi cospeonlus,

    Looks like you’re using a child theme and you have a header file there, that has not been updated.You need to merge the file from the updated parent theme with the file in your child theme. Or the if this not the case, reupload a fresh copy of the header.php file, it seems to have not been overwritten properly and has some old html in there.

    Best regards,
    Victoria

    August 11, 2017 at 9:12 am #837346
    cospeonlus

    I check the child theme folder via ftp and there isn’t a header file.

    Giulia

    August 12, 2017 at 10:17 pm #838054
    Victoria

    Hi Giulia,

    Can you then copy a fresh file to your parent theme via ftp?

    Best regards,
    Victoria

    August 17, 2017 at 7:50 am #840281
    cospeonlus

    I did but nothing changed.

    Giulia

    August 18, 2017 at 4:36 pm #840919
    Victoria

    Hi Giulia,

    The menu does not work due to the error in the script here (in private).

    If you need further assistance please let us know.
    Best regards,
    Victoria

    August 22, 2017 at 9:20 am #842372
    cospeonlus

    Good morning!
    Thanks for the help. But I deactivated the plug-in responsible of that script but the menu does not work anyway.

    Giulia

    August 22, 2017 at 1:20 pm #842524
    Victoria

    Hi Giulia,

    The header file still has the old html that is not supposed to be there. The css is correct and the menu is there in html.
    You have the helper-main-menu in the child theme. Did you update it with a fresh copy?
    Best regards,
    Victoria

    August 23, 2017 at 9:10 am #842931
    cospeonlus

    Hi,
    I have update a fresh copy of helper-main-menu but even if some errors have been corrected the menu does not appear on devices.

    Giulia

    August 23, 2017 at 3:02 pm #843050
    Victoria

    Hi Giulia,

    Can you switch to Enfold and see if the menu show up on mobile? You might need to update all the files in the child theme with a fresh copy.

    Best regards,
    Victoria

    August 29, 2017 at 9:53 am #845256
    cospeonlus

    Hello,
    I switch to Enfold and the responsive menu works.
    I upload all the files in the child theme but the problem is always there.

    Giulia

    August 30, 2017 at 5:17 pm #845880
    Victoria

    Hi Giulia,

    Please remove all the files from the child theme, except the ones where you made changes, functions.php and style.css.

    Best regards,
    Victoria

    September 1, 2017 at 12:42 pm #846833
    cospeonlus

    Hi Victoria!
    Nothing happens… (I’m working on the developer.cospe.org/cospe_new) I delate also all the customized page but nothing…

    Giulia

    September 5, 2017 at 9:36 pm #848333
    Basilis

    Hi,

    I suppose that your header.php file has old modifications inside, which hides menu.
    Is that true, have you added something from the old version? If you copy a new header.php will it work?

    Best regards,
    Basilis

    September 12, 2017 at 3:44 pm #851054
    cospeonlus

    Hi Basilis,
    I don’t have an edit header.php file. I just have archive and function and style.

    Giulia

    September 13, 2017 at 12:29 pm #851547
    Victoria

    Hi Giulia,

    Best regards,
    Victoria

    September 18, 2017 at 11:06 am #853343
    cospeonlus

    Hi Victoria

    I checked and upadated all the files but function.php, but nothing change.

    Giulia

    September 21, 2017 at 10:06 am #854679
    Ismael

    Hi,

    I would like to access the site but the previous login credentials are not working. Please check it. Make sure to update the template files in the child theme such as the header.php file and the includes > helper-main-menu.php file.

    Best regards,
    Ismael

    September 21, 2017 at 10:14 am #854690
    cospeonlus

    Hi Ismael
    I give you again the login credentials.

    Giulia

    September 22, 2017 at 7:45 am #855209
    Ismael

    Hi!

    The mobile menu is not displaying because of the following css modification in the style.css file line 1528.

    @media only screen and (max-width: 1130px) {
   .main_menu .avia-menu, #header_main_alternate, .fallback_menu {
        display: none;
    }
}

    Please remove it.

    Cheers!
    Ismael

    September 22, 2017 at 9:24 am #855269
    cospeonlus

    Thanks so much!

    Now it’s working!!

    Giulia

    September 22, 2017 at 12:02 pm #855342
    Victoria

    Hi Giulia,

    Glad Ismael was finally able to help you! :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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