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  • December 26, 2023 at 4:39 pm #1428880
    Anouk

    Hi, I am in serious trouble. I downloaded a template but I wanted to delete it. I got a message to reset it, but now my whole website is gone. Please, can you help me to turn it back? My media is empty, everything is empty. I am kind of desperate!

    Best wishes, Anouk

    • This topic was modified 8 months, 3 weeks ago by Anouk.
    • This topic was modified 8 months, 3 weeks ago by Anouk.
    • This topic was modified 8 months, 3 weeks ago by Anouk.
    • This topic was modified 8 months, 3 weeks ago by Anouk.
    December 26, 2023 at 6:11 pm #1428889
    Mike

    Hey Anouk,
    Thanks for the link to your site, I see that you have a plugin called “WordPress Reset” did you use this plugin to “reset” your site? If you did there is no undo feature.
    Try asking your webhost to restore the last full backup to get your site back, typically webhosts will create a full backup with a database backup once a month.

    Best regards,
    Mike

    December 26, 2023 at 6:36 pm #1428891
    Anouk

    Hi Mike, thanks for coming back to me. Yes, I used the plugin because it was mentioned with importing the template.
    I tried my webhost and I have it back! I am so happy! Thank you!

    December 26, 2023 at 7:05 pm #1428893
    Mike

    Hi,
    Glad we were able to help, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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