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Posts
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Hi guys,
I’m using a lot of contact forms on my page and I recently updated my complete website. If someone uses our contact forms now, we’ll get an email from ” (Email address hidden if logged out) ” – before this I could answer the incoming email and the recipients email was in the “from” field.
Please have a look:
http://www.erfahre.comAny ideas what I’m doing wrong here?
Thanks
BerndHey berndrepenning,
Have you added previously any code from us on your functions.php that you might have lost on an update?
Best regards,
BasilisHi Basilis,
no haven’t changed anything lately. Tried to run the contact form with an empty custom function.php but still having the same issue.
Any ideas?
Cheers
BerndHi,
Please post us your login credentials (in the “private data” field), so we can take a look at your backend.
- Install and activate ” Temporary Login Without Password “.
- Go to ” Users > Temporary Logins ” on the left-side menu.
- Click ” Create New “.
- Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
( do be sure that we have enough time to debug ). - Click ” Submit “.
- You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.
When your issue is fixed, you can always remove the plugin!
If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.Best regards,
NikkoHi,
Did you use the “avf_form_from” filter before?
Example: https://kriesi.at/support/topic/enfold-contact-form-not-working-6/#post-921997
add_filter('avf_form_from','avf_form_from_mod', 10, 3); function avf_form_from_mod($from, $new_post, $form_params) { $from = urldecode($new_post['0_1']); return $from; }Best regards,
IsmaelHi Ismael
No haven’t used that before. Shall I try that in my funtions.php? I’m not sure if i get the post right.
Cheers
Hi berndrepenning,
Yes, put this code in functions.php and let us know if that solved your issue.
Best regards,
VictoriaThat outputs an error:
add_filter(‘avf_form_from’,’avf_form_from_mod’, 10, 3); function avf_form_from_mod($from, $new_post, $form_params) { $from = urldecode($new_post[‘0_1’]); return $from; }
Warning: session_start(): Cannot send session cache limiter – headers already sent (output started at /kunden/360169_22765/erfahrehamburg/wp-content/themes/enfold-webigami-child/functions.php:1) in /kunden/360169_22765/erfahrehamburg/wp-content/themes/enfold/config-templatebuilder/avia-shortcodes/masonry_entries.php on line 42Any other ideas?
Hi berndrepenning,
Please go to that file via FTP and remove this code, the website will be back and running.
Best regards,
VictoriaHi berndrepenning,
Please go to that file via FTP and remove this code, the website will be back and running.
Best regards,
VictoriaI removed it already and the site is working, thats not the problem. Can’t update the code and I lost my code AND the main problem above is still showing
Hi,
We added the code in the functions.php file. I think you forgot the opening php tag, which is why the error occurred. Please remove the browser cache or do a hard refresh then test the contact form on the front page.
Best regards,
IsmaelThanks but now I didn’t get any mail! Deleted the code and tried again: emails are back back still the main problem.
Guys, I don’t wanna be pushy, but I really need your help on this. We have to answer over 15 mails a day from the contact form and that’s just a pain in the a** that this error occurs.
Any solution?
Hi,
We are afraid our developers still looking into that.
To be honest any further assistance even from your hosting provider could be really helpful for us
to get things shorted out.Best regards,
BasilisGuys i figured it out!
Deleted the contact form, updated the site, reinstalled the form – all done!
Thanks for your help!
- The topic ‘Reply email address contact form’ is closed to new replies.