Viewing 4 posts - 1 through 4 (of 4 total)
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  • February 8, 2019 at 3:49 pm #1064609
    Mark James
    Guest

    Hi,
    The person who initially set up our account “Susan Cato” has left the organization. I want to renew our support and move all purchase history and downloads, etc. under my name, credit card, and account. Can this be done? I was able to update the email but I can’t change the username myself.

    Thanks,
    Mark James
    ASPB

    February 8, 2019 at 5:28 pm #1064667
    Nikko

    Hey Mark James,

    Thanks for contacting us!
    There’s no Susan Cato that is registered on our forum yet.
    As for moving purchase history and downloads we don’t have the authority to do that, you might want to ask from envato’s support: https://help.market.envato.com/hc/en-us/requests/new

    Best regards,
    Nikko

    February 8, 2019 at 5:55 pm #1064699
    mjames75727

    Nikko,

    Thanks for the clarification.

    Mark

    February 8, 2019 at 6:28 pm #1064721
    Nikko

    Hi Mark,

    You’re welcome :)
    Thanks for using Enfold.

    Best regards,
    Nikko

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