Renewed support and can't use the forum

[Robin Carter Courtney]

I renewed the support for $46 and they didn’t give me a new key. This is frustrating. My purchase ID is 8fd5733ee04b4bcaa602e16e15e9c0ae

I need urgent help, so this is a real problem.

[Rikard]

Hey Robin,

That doesn’t seem to be a valid purchase code: https://kriesi.at/support/register/. Could you share your theme purchase receipt with us please?

Best regards,
Rikard

[Intell]

This reply has been marked as private.

[Rikard]

Hi,

Thanks for the update. We can help you out with your site here if you try to describe the problem a bit further, and give us access to your site.

About your support problem;

1. Your purchase code should have been sent to you when you bought the theme, maybe you could search your email? This might help you find it too: https://herothemes.com/support/knowledge-base/where-do-i-find-my-themeforest-purchase-code/

2. That is correct, you will only get a purchase code with the theme license.

3. We have a contract with Envato/Themeforest, and it’s not something we can get out of. Themeforest are not running a scam either, we can hopefully get this sorted when you can provide us with your theme license purchase code.

Edit; I checked the files on the page you linked to, and your purchase code is in there. Please see private. I checked that on our support forum, and you are registered there, but your support period has not been updated yet. There can sometimes be some delays, but we can help you out with your site here for now, until your recent support purchase has gone through.

Best regards,
Rikard

[Robin Carter Courtney]

This reply has been marked as private.

[Rikard]

Hi,

Yes, since it’s not a purchase code. You are already registered on the forum, that means you can’t register again. Your support period hasn’t updated on our end yet, and we’ll investigate why. Until then, we can help you out with your problem here in this channel.

Best regards,
Rikard

[Intell]

This reply has been marked as private.

[Rikard]

Hi,

Thanks for that. I moved your slider into a Color Section element, then I added this to Quick CSS:

#av_section_1 .container {
    padding: 0;
}

And that seems to be working. Please review your site. Please note that this CSS will apply to all the first sections on your site, so you might want to add a class to the Color Section element instead, then use CSS like this:

.your-class .container {
    padding: 0;
}

Best regards,
Rikard

• This reply was modified 2 years, 9 months ago by Rikard.

[Intell]

This reply has been marked as private.

[Rikard]

Hi,

Please try this CSS as well:

@media only screen and (max-width: 767px) {
#av_section_1 .container {
    width: 100%;
    max-width: 100%;
}
}

Are you referring to the alt tag of an image? If so then that is default browser behaviour, it’s not controlled by the theme. If you want to remove the alt data from an image, then you can do so in the Media library.

Best regards,
Rikard

[Intell]

This reply has been marked as private.

[Yigit]

Hey Robin,

Please go to https://kriesi.at/support/forum/enfold#new-post and re-validate your purchase code (I shared it in private content field), after that you should be able to start new threads.

Please let us know if you would like us to validate your purchase code for you but please note, we are going to need to reset your forum password to do so.

Please add following code to Quick CSS field in Enfold theme options > General Styling tab

#top #wrap_all .av-main-nav ul > li:hover > a, #top #wrap_all .avia_mega_div, #top #wrap_all .avia_mega_div ul, #top #wrap_all .av-main-nav ul ul {
  font-weight: bold;
}

Best regards,
Yigit

[Intell]

This reply has been marked as private.

[Rikard]

Hi,

Thanks for the update. If you want each menu item to have a different colour, then you would need custom CSS. This is an example for the About menu item:

#menu-item-237 .avia-menu-text {
  color: red;
}

You can change the other items by inspecting them in your browser and find the ID for each menu item, then replace the ID in the example code I posted.

Best regards,
Rikard

[Intell]

This reply has been marked as private.

[Rikard]

Hi,

Thanks for the update. I added the CSS for you in Quick CSS, and it’s applying to your site now. Please review it.

About your support period; could you check if you can post on the forum now please?

Best regards,
Rikard

[Robin Carter Courtney]

Wow! Thanks for all your help and I can finally post on the forum!

Ya’ll are awesome!

[Rikard]

Hi,

Great, I’m glad that we could help you out, and sorry for the previous problem. Please let us know if you should need any further help on the topic.

Best regards,
Rikard

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