Viewing 10 posts - 1 through 10 (of 10 total)
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  • November 5, 2023 at 11:12 pm #1424739
    Gregory Beylerian
    Guest

    Hi, On November 2, 2023, I renewed my license for 6 months of support however when I go to my Enfold theme support, I am not allowed to post. I get the error saying my license expired.

    My purchase order #183768351 from Envato Market

    Please let me know a solution as I have a tech support issue that I would like to post ASAP.

    Thanks,

    Gregory Beylerian

    November 6, 2023 at 12:39 am #1424740
    Ismael

    Hey Gregory Beylerian,

    Thank you for the inquiry.

    We’ve reviewed your account, and it indicates that your support license expired on 2023-11-03 at 22:36:59+11:00. Are you sure that you used the same email address or account for the support license purchase? We suggest contacting Themeforest regarding the renewal so they can review your account and manually correct it if necessary. We have temporarily activated your account so you can submit inquiries to the forum.

    Best regards,
    Ismael

    November 6, 2023 at 1:15 am #1424743
    gb

    Hi Ismael,

    I tri[ple checked and yes, I purchased 6 months of support on Nov. 2

    I am attaching a copy of the receipt:

    https://www.dropbox.com/scl/fi/htwxq3lz06aw30cg0ibtf/themeforest_receipt.png?rlkey=ce4jbgtekmhpu1x12e0s5ugcp&dl=0

    November 6, 2023 at 3:30 am #1424746
    Ismael

    Hi!

    Thank you for the update.

    We recommend forwarding the receipt to Themeforest for confirmation of your renewal. You can still post inquiries in the forum while waiting for their response.

    Best regards,
    Ismael

    November 6, 2023 at 5:05 pm #1424804
    gb

    After looking extensively thru the Themeforest site, I found no support contact option. The only option I could find was by making a post in their “Purchase” forum, which I did.

    I am not sure why this is my issue to run around to resolve as I made the purchase for the renewal of Enfold support as it was offered to me. I am providing proof of receipt to Enfold. Shouldn’t Enfold / Kriesi be the one who is looking into this matter with Themeforerst for which they are selling their products and services?

    November 7, 2023 at 9:52 am #1424887
    Rikard

    Hi,

    I logged in using your account and it seems to be working fine, could you try logging in again please? If it’s still not working, then please try using a different browser or a private browser window.

    Best regards,
    Rikard

    November 7, 2023 at 4:51 pm #1424936
    gb

    Hi Rikard,

    Ismael gave me temporary access to the forum because I had an unrelated technical question about the Enfold theme. So from my end I have no way to know if it is working due to the temporary access provided or if the issue is resolved.

    November 8, 2023 at 10:54 am #1424974
    Rikard

    Hi,

    Your extended support is applied to your user account now:

    Supported until: 2024-05-04T12:36:59+10:00

    Best regards,
    Rikard

    November 8, 2023 at 6:15 pm #1425020
    gb

    Thanks Rikard!

    November 9, 2023 at 1:35 am #1425054
    Ismael

    Hi,

    No problem! Please let us know if you have more questions.

    Have a nice day.

    Best regards,
    Ismael

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