Viewing 13 posts - 1 through 13 (of 13 total)
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  • October 3, 2017 at 6:23 pm #859716
    Chantal McCulloch
    Guest

    Hi. I purchased this theme for a client years ago. Lately I have been having issues with uploading images, plugins updates, backing up, and plugin installs, and I get 500 internal errors when I navigate from dashboard to portfolio. I am wondering if I renew my support with you, if this is something you are able to help me with, or if it is beyond your scope of services? Thanks.

    October 3, 2017 at 6:41 pm #859725
    Yigit

    Hi Chantal,

    Thanks for contacting us!

    You are not using a child theme. Have you made any changes on parent theme files (functions.php, header.php etc.)? If not, you can post FTP and WP admin logins to us and we can update plugins, WordPress and Enfold theme for you.

    Also, please increase the allocated memory to 256M: http://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP
    You can contact your service provider and they can do it for you. Please ask them to upgrade PHP version to newer versions if you are using a version older than 5.6 as well.

    Best regards,
    Yigit

    October 4, 2017 at 7:58 pm #860288
    chantalinkdesign

    Thanks for your quick response. No, the parent theme files have not been updated. I just heard back from the hosting company and memory has been increased to 256M, and PHP is currently at 5.6. I checked, but am still unable to run a backup of the site using 2 different plugins – this makes me hesitant to make any plugin or theme updates (I would like a backup of the site incase something goes wrong with any updates).

    October 4, 2017 at 8:46 pm #860301
    Yigit

    Hi!

    Thanks for the information. Can you please post FTP logins here privately as well?

    Regards,
    Yigit

    October 4, 2017 at 8:48 pm #860302
    chantalinkdesign
    This reply has been marked as private.
    October 4, 2017 at 8:48 pm #860303
    chantalinkdesign

    Removed Public Details

    • This reply was modified 7 years, 1 month ago by Basilis.
    October 4, 2017 at 8:59 pm #860305
    Yigit

    Hey!

    Thanks, however those are WordPress admin logins. We will need FTP logins to access to your server. You can contact your hosting provider and request those credentials if you do not have them.

    Best regards,
    Yigit

    October 4, 2017 at 9:01 pm #860306
    chantalinkdesign

    Oh! I’m sorry, I misread your request. Please see below.

    October 10, 2017 at 4:42 am #862230
    Ismael

    Hi,

    Thank you for using Enfold.

    The site is using an old version of the theme which is not compatible with WordPress 4.8.1. Please upgrade to version 4.1.2. If you can’t update the theme automatically, try to upload it via FTP.

    // http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/

    Best regards,
    Ismael

    October 11, 2017 at 1:01 am #862691
    chantalinkdesign

    I have done this (via ftp) and now my main menu is not displaying properly…

    October 12, 2017 at 9:48 pm #863632
    Basilis

    Hi,

    Please do update your license and support so we can keep working on the issue and try identify it for you.
    We appreciate your patience.

    Thank you very much

    Best regards,
    Basilis

    October 13, 2017 at 6:43 pm #864082
    chantalinkdesign

    Hi, I just renewed support. Please help.

    October 17, 2017 at 3:50 am #865065
    Ismael

    Hi,

    Thank you for the renewal. Please register in the forum and then create a new thread with the site url and login credentials.

    // https://kriesi.at/support/register/

    Best regards,
    Ismael

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