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  • July 26, 2017 at 9:53 pm #830358
    Malinda Pengelly
    Guest

    I am working with a client whos previous provider purchased the theme. I’d like to extend the support for the theme. Can I just extend support and ability to get update notifications in the wp dashboard or do I need to purchase theme and support again?

    July 28, 2017 at 11:09 am #830991
    Yigit

    Hey Malinda!

    Thanks for contacting us!

    You can simply contact the previous provider and ask for the purchase code so you can register to our support forum – https://kriesi.at/support/register/ and also, please ask them to provide you with their ThemeForest username and API key to insert them in Enfold theme options to receive auto updates –
    kriesi.at/documentation/enfold/updating-your-theme-files/

    If that would not be possible, i am afraid you would need to purchase a new license as it is not possible to renew support without having a license.

    I hope that was helpful! Let us know if you have any other questions! :)

    Regards,
    Yigit

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