Viewing 13 posts - 1 through 13 (of 13 total)
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  • September 8, 2015 at 12:10 pm #499698
    Raghunath
    Guest

    Hi
    Registered for support with theme code , but not received any mail to my email account to access your sopport, pls check your system and resend mail

    • This topic was modified 9 years, 3 months ago by Yigit. Reason: Moved purchase code to private content field
    September 8, 2015 at 12:11 pm #499779
    Yigit

    Hi Raghunath!

    Please request a new password here – https://kriesi.at/support/register/?action=lost_pw
    Are you sure that you have entered your email address correctly?

    Regards,
    Yigit

    September 8, 2015 at 1:01 pm #499808
    Raghunath
    Guest

    when I tried to request new password…. below is the message and error

    ERROR: There is no user registered with that email address.

    September 8, 2015 at 1:02 pm #499809
    Yigit

    Hi!

    Can you please post your username, email address in private content field so we can check it?

    Best regards,
    Yigit

    September 8, 2015 at 1:17 pm #499822
    Raghunath
    Guest

    my problem is that contact form is not working, seeking your support for the same

    September 8, 2015 at 1:23 pm #499827
    Yigit

    Hi!

    Can you please post the link to your website?
    If you post your username and email address, we can remove it from our database and you can register using your purchase code once again.

    Best regards,
    Yigit

    September 8, 2015 at 5:05 pm #500005
    Raghunath
    Guest

    Hi I’m waiting for your answer

    September 8, 2015 at 5:33 pm #500025
    Yigit

    Hey!

    We have not received the link to your website, your username and email address. We need those information in order to help you.

    Regards,
    Yigit

    September 9, 2015 at 7:17 am #500206
    Raghunath
    Guest

    Website : http://www.deffinity.com/
    User name : nmohammed1970
    email: (Email address hidden if logged out) . This is the email id registered for support

    September 9, 2015 at 4:16 pm #500519
    Raghunath
    Guest

    still waiting for your response

    September 9, 2015 at 4:52 pm #500543
    Yigit

    Hi!

    Please update Enfold to the latest version 3.3.2 – kriesi.at/documentation/enfold/updating-your-theme-files/
    You are currently using an older version.

    We will update you with your profile issue.

    Edit: You had a typo in your email address. Kriesi changed it and sent you a new password.

    Best regards,
    Yigit

    • This reply was modified 9 years, 3 months ago by Yigit.
    September 10, 2015 at 11:04 am #500886
    nmohammed1970

    Hi
    This is out website http://www.deffinity.com/ , but contact form is not working , please help. no form plugins required for this theme I think.

    Regards,
    Raghu

    September 10, 2015 at 11:13 am #500895
    Yigit

    Hey!

    Can you please refer to this post – http://kriesi.at/documentation/enfold/my-contact-form-is-not-sending-emails/

    Regards,
    Yigit

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