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Hi Kriesi,
We had a third party build our site and transfer it over to us months ago and everything has been fine. Today we are seeing a bunch of 502 issues when loging in to the site and this is an error I am getting: fatal_errors: PHP Parse error: syntax error, unexpected end of file in /www/wp-content/themes/enfold-child/snippet_files/code-snippet-files.php(452) : eval()’d code on line 8
Essentially since someone else built it and sent it to us, I have no login credentials to the support forums. Can I pay to register somehow and get our site registered with you so I can use the support forums? Also, I am looking to get my site updated to the latest versions inc are that would help the issues I am seeing today. I see that I have a theme update and enfold child update that I am hesitant to do until I know it won’t break anything. Thanks!
I look forward to hearing from you as soon as possible and to hopefully figure out a way to register for the support forums.
Thanks,
BenHey Ben,
Thank you for contacting us, you can order support though Envato (Theme Forest), typically you would extend it though your account dashboard at Theme Forest, but since the license is not registered to you within Theme Forest, please contact Theme Forest from this page and let them know that Enfold is your theme.Once you have made your purchase, here is how to register at the support forum:
Please register here kriesi.at/support/register with your item purchase code .Go to https://kriesi.at/support/ select the theme you purchased bookmark the URL.
Example: https://kriesi.at/support/enfold
Scroll to the bottom of the page to open a new ticket.
Best regards,
Mike
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