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  • February 18, 2025 at 1:05 pm #1477323
    Elisabeth
    Guest

    I am writing to follow up on my refund request submitted on February 4th, 2025, which has remained unanswered for 14 days. The details of my request are as follows:

    As explained in my initial request, I mistakenly purchased the theme through my personal account instead of our company’s business account. I plan to immediately repurchase the same theme through the correct business account once the refund is processed, ensuring proper accounting for our organization.
    Given the time-sensitive nature of this matter and the lack of response to my initial request, I would greatly appreciate your prompt attention to this case. Please let me know if you need any additional information to process this refund. Thank you for your assistance in resolving this matter.

    Best regards,
    Elisabeth

    • This topic was modified 1 week ago by Yigit.
    February 24, 2025 at 10:37 am #1477760
    Yigit

    Hi Elisabeth,

    Thanks for your patience.

    We’ve forwarded your refund request internally. Please note that only our founder can see and process refunds. Therefore, we’re not able to give you updates.

    If your refund request is not processed after a week, please feel free to open a dispute on Envato.

    Best regards,
    Yigit

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