Viewing 4 posts - 1 through 4 (of 4 total)
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  • January 26, 2017 at 2:51 pm #738963
    vvulic

    Hi guys,

    I purchased the theme from themeforest by mistake.. It was not the theme i intended to buy. I understand that i can get a refund if the theme has not been downloaded by contacting you.

    Can i please get a refund for the theme? I apologize for the inconvenience. If you need any information please let me know.

    January 26, 2017 at 2:57 pm #738964
    Yigit

    Hey!

    Thanks for contacting us!

    Sorry to hear about that.
    Since purchase and download processes are managed by Envato/ThemeForest, you would need to request a refund from them :)

    Let us know if you have any other questions!

    Regards,
    Yigit

    January 26, 2017 at 3:10 pm #738970
    vvulic

    Hey!

    Thanks for a quick reply. I submitted a refund request on themeforest but it says that it was forwarded to the theme author. Can you please look into it further as this is the first time im doing this and not sure how it works.

    January 26, 2017 at 3:14 pm #738972
    Yigit

    Hey!

    Sure, we will inform Kriesi that your refund request has been delivered to him.

    Users request a refund on ThemeForest and ThemeForest delivers those requests to authors :)

    Regards,
    Yigit

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