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  • #738963

    Hi guys,

    I purchased the theme from themeforest by mistake.. It was not the theme i intended to buy. I understand that i can get a refund if the theme has not been downloaded by contacting you.

    Can i please get a refund for the theme? I apologize for the inconvenience. If you need any information please let me know.

    #738964

    Hey!

    Thanks for contacting us!

    Sorry to hear about that.
    Since purchase and download processes are managed by Envato/ThemeForest, you would need to request a refund from them :)

    Let us know if you have any other questions!

    Regards,
    Yigit

    #738970

    Hey!

    Thanks for a quick reply. I submitted a refund request on themeforest but it says that it was forwarded to the theme author. Can you please look into it further as this is the first time im doing this and not sure how it works.

    #738972

    Hey!

    Sure, we will inform Kriesi that your refund request has been delivered to him.

    Users request a refund on ThemeForest and ThemeForest delivers those requests to authors :)

    Regards,
    Yigit

Viewing 4 posts - 1 through 4 (of 4 total)
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