Viewing 8 posts - 1 through 8 (of 8 total)
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    Posts
  • January 2, 2018 at 7:58 am #892430
    Jeen93

    Hey
    I just deleted my website as I think i’m too beginner for this field and I no longer want to work in internet
    I made a refund request in themeforest and i’d like that if you can look for my request
    thanks in advance

    January 2, 2018 at 9:20 am #892434
    Nikko

    Hey Jeen93,

    The refund policy is up to Themeforest as you have bought it there. You can get refund as long as you’re reason is in their refund policy: https://themeforest.net/page/customer_refund_policy

    Best regards,
    Nikko

    January 2, 2018 at 9:43 pm #892598
    Jeen93

    Hey Nikko,
    I just went to my dashboard in themeForest and submit a ticket 9 days ago and they are saying we are waiting author’s response to this issue.
    It’s 9 days ago so that’s why I had to tell you here.
    Please can you look at the refund request which bring made by themeForest to you?

    January 2, 2018 at 10:26 pm #892615
    Yigit

    Hi,

    Our forums were closed during Christmas and New Years Eve holidays. We have informed Kriesi regarding your request. He would review and respond at his convenience.

    In the meantime, please check out these Enfold tutorials contributed by a fellow Enfold user, which potentially could change your mind about your decision :)
    – Creating an example site using Enfold: https://www.youtube.com/watch?v=NB2JKqRL_bY
    – Advanced Layout Builder elements explained: https://www.youtube.com/watch?v=Dbgy4dPf7R4

    Best regards,
    Yigit

    January 6, 2018 at 12:43 am #893904
    Jeen93

    Hi again!

    Any updates on the refund request? I’ve been waiting for more than 10 days for a refund.

    January 8, 2018 at 4:17 am #894570
    Ismael

    Hey!

    We are very sorry for the delay. We’ve notified Kriesi about the thread again. Please wait for his response.

    Regards,
    Ismael

    January 14, 2018 at 12:58 pm #897069
    Jeen93

    Hey again!
    That’s too much for a REFUND, 6 days passed since your last comment MR Ismael.
    and overall 12 days for only “Refund Issue”
    Can you please take further action ?
    Regards,

    January 17, 2018 at 12:23 am #898211
    Basilis

    Hi,

    Kriesi is informed about it.
    If he thinks that the refund has to go through, he will allow it.

    Best regards,
    Basilis

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