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Hi! I’m having trouble integrating the Redsys credit card payment gateway on my WordPress/ Woocommerce site that uses the Enfold theme.
Despite having the plugin properly installed, activated, and configured, when placing an order as a guest user (without registering), only one payment method appears: bank transfer. However, if I place an order while logged in as an admin, I do get both payment options: bank transfer and Redsys credit card payment.
I’ve already checked directly with the plugin developers (Redsys), and they confirmed that it’s not related to them. The plugin itself is working correctly and does not make any distinction between being logged in or not. They mentioned that this is likely a permission that needs to be granted either by WordPress or by the installed theme.
I’ve also confirmed that the ‘SoapClient’ class is enabled on the server where the website is hosted.Sorry I forgot to mention the url of the website. I detailed the url in the private content. Thank you
I have an update regarding this issue. When I place the order using a smartphone, the process works correctly and the option to pay by credit card appears without needing to be logged in. The problem occurs when I try to place the order from a desktop computer. I’m not sure if this information will help in finding a solution, but I hope it does. Thank you!
Hi,
Thank you for opening another thread.
Unfortunately, we don’t provide support for third-party plugins, and we’re not familiar with Redsys. We’ll do our best and take a look. When we checked the Redsys Diagnostics panel, it indicated an issue with the API connection or integration, which might be the reason why the payment gateway is not working.
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Please check this documentation for more info: https://sis-d.redsys.es/sis/CAs/comunicadoCertificado.htmlIs this the redsys checkout page?
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We recommend keeping in touch with the plugin developers for additional assistance.Best regards,
IsmaelThank you, Ismael, for your response. I can confirm that this is indeed the Redsys checkout page. When I reached out to the plugin developers, they assured me that the issue is not on their end, but rather related to permissions in the WordPress configuration or the theme. I’m not entirely sure how to proceed, as I really need this payment system up and running. I will read the link you sent me. I appreciate your help.
Hi,
The payment gateway works for non-logged in users when the Speculative load or Carga especulativa plugin is disabled.
You might want to check out with the plugin developers (Performance Lab) for additional info.
Best regards,
Ismael
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