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  • July 15, 2015 at 1:50 pm #473724
    amannr

    Hi Supportteam,

    I recognized a problem called recv failure: connecting reset by peer?! in the wordpress dashboard.
    I updated the latest version of enfold but the error is still there.

    Here is the error message:

    Iam really looking forward to hear from you

    Best regards

    Reinhard Amann

    • This topic was modified 9 years, 5 months ago by amannr. Reason: adding a screenshot
    July 15, 2015 at 7:56 pm #473945
    Elliott

    Hey amannr!

    It doesn’t sound like a theme issue. Does it happen when the default theme is activated?

    Let’s try the following.

    1. Deactivate all plugins.

    2. Completely delete Enfold from your WordPress theme directory before downloading + uploading a fresh copy from themeforest.

    If your still having trouble after doing the above two steps then send us a WordPress login and we’ll take a look.

    Cheers!
    Elliott

    September 16, 2015 at 4:18 pm #504247
    amannr

    Hi Elliott,

    I deactivated all plugins and I deleted Enfold and uploaded it again.
    But the problem is still there.

    So my question is what kind of User do you need for the WordPress Backend?
    Do you need full administrator rights?

    Best Regards

    Reinhard Amann

    September 16, 2015 at 4:30 pm #504263
    Elliott

    Hey!

    Yes please.

    Best regards,
    Elliott

    September 17, 2015 at 8:13 am #504557
    amannr

    Hi,

    here are the login credentials you asked for.

    Best regards,

    Reinhard Amann

    September 17, 2015 at 11:30 am #504644
    Rikard

    Hi,

    Thanks for the logins, they’re all working. I can’t see the error message you are referring to though and the screenshot you posted is not available, could you try to post it again or explain a bit further please?

    Regards,
    Rikard

    September 17, 2015 at 2:54 pm #504839
    amannr

    Hi,

    yes ofc, when I go click on updating (I know it’s german but you find a screenshot here: http://www.edv-bv.com/wp-content/uploads/screen1.jpg)
    then this error message shows up: http://www.edv-bv.com/wp-content/uploads/screen2.jpg

    Hope that helps :)

    Best regards,

    Reinhard Amann

    September 18, 2015 at 5:07 am #505222
    Rikard

    Hi Reinhard,

    Thank you very much, I see the error now. Could you please try to overwrite the theme files with a fresh copy from your Themeforest account via FTP to see if that helps? http://kriesi.at/documentation/enfold/updating-your-theme-files/

    Thanks,
    Rikard

    September 22, 2015 at 9:57 am #506860
    amannr

    Hi Rikard,

    thanks for the help. I just did update the theme files so this can not be the reason.

    Best regards,

    Reinhard Amann

    September 22, 2015 at 1:17 pm #507004
    Rikard

    Hi Reinhard,

    I can’t see the error message anymore when selecting update in the Dashboard menu, did you get it fixed?

    Best regards,
    Rikard

    September 22, 2015 at 3:03 pm #507092
    amannr

    Hi Rikard,

    I did nothing, but you’re right I can’t see it too.
    Hm… I don’t know

    Maybe I tell you when the error shows up again.

    Best regards,

    Reinhard

    September 23, 2015 at 2:01 pm #507757
    Andy

    Hi!

    alright, let us know if you need further support with this issue. Otherwise feel free to open a new ticket if you have some more questions or issues related to the theme. We are happy to assist you.

    Regards,
    Andy

    September 24, 2015 at 9:46 am #508233
    amannr

    Hi,

    thanks for your help enfold team :)

    Best regards,

    Reinhard

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