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Hi there,
In the Kreisi theme settings you have the below option (see screenshot link attached) for reCAPTCHA version 3. Because we have been receiving regular fake lead form submissions, we increased the score to 0.8. Doing so results in no lead form submissions for two weeks. Luckily someone contacted us and let us know that they got an error when they filled out our form. So we changed it back to 0.5 and now we get genuine and fake lead form submissions again. For Kreisi’s information, we have used the “check” button for both our version 3 and version 2 API keys.
We need your help with why people would be getting an error. It is something to do with failing to revert to version 2?
Hey Robyone925,
Thank you for your patience, please ensure that you are using Enfold v5.6.2 and that the reCAPTCHA v3 threshold has been selected in the Enfold Theme Options ▸ Google Services ▸ Google ReCAPTCHA ▸ Select Score For Human as well in the Contact Form ▸ Security ▸ Select Score For Human
Perhaps you had the two mismached, otherwise try disabling your plugins and check again to ensure there is no conflicts.
If this doesn’t help please include a screenshot of the error and a admin login in the Private Content area so we can be of more assistance.
I tested this on my text server and couldn’t produce an error.Best regards,
MikeHi,
Great, I’m glad that Mike could help you out. Please let us know if you should need any further help on the topic, or if we can close it.
Best regards,
Rikard
- The topic ‘reCAPTCHA Settings’ is closed to new replies.