Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 15, 2021 at 4:35 pm #1288342
    tiefenschaerfe

    Hello!
    I have the following message on the contact form on a customer site:

    “This contact form is currently disabled because you have not yet accepted the Google reCAPTCHA service. However, this is necessary for the validation of the sending process”

    But: I did what I always do to activate in Googler CAPTCHA and in enfold

    Also, I have an update problem in enfold, notification:

    “Errors occurred checking on 2021/03/15 14:27:

    Paket-URL herunterladen: Fehlercode 403 von Envato erhalten: Forbidden:
    – response_code: 403
    – reason: scope-missing
    Download Package URL: A problem occurred accessing your download link. Unable to perform update.

    Following Envato package errors occurred:

    Enfold – Anfrage für Download-URL fehlgeschlagen.

    Please help,
    best regards Susanne

    March 19, 2021 at 8:30 am #1289108
    Rikard

    Hi Susanne,

    Please refer to this in order to fix the 403 errors: https://kriesi.at/documentation/enfold/theme-registration/#toggle-id-5

    About reCAPTCHA; did you select to activate it under Enfold->Google Services? If that is not the problem, then please include admin WordPress login details in private, so that we can have a closer look.

    Best regards,
    Rikard

    March 22, 2021 at 1:35 pm #1289622
    tiefenschaerfe

    Hi Rikard,
    yes, reCAPTCHA is selected …
    Please help – and: look to private content.

    thank you
    Susanne

    March 28, 2021 at 3:15 am #1290802
    Rikard

    Hi Susanne,

    I’m sorry for the late reply. I’ve checked your site, but I haven’t been able to find out what is going wrong unfortunately. I’ve asked the rest of the team to have a closer look as well though.

    Please reply to this thread once you have read it, so that it gets added back to our support queue.

    Best regards,
    Rikard

    March 29, 2021 at 1:43 pm #1291085
    tiefenschaerfe

    Hi Rikard, now i m having the same problem on another Website …

    March 31, 2021 at 3:47 pm #1291582
    Yigit

    Hey,

    Thanks for contacting us!

    That is related to your cookie settings. You have chosen “User must accept and must opt in, only essential cookies selected” in Enfold theme options > Privacy and Cookies > Cookie Handling > Default Cookie Behaviour so your visitors need to go to your data protection page and enable “Hier klicken, um Google reCaptcha zu aktivieren/deaktivieren.” :)

    Best regards,
    Yigit

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