Viewing 13 posts - 1 through 13 (of 13 total)
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  • August 31, 2019 at 1:14 pm #1132521
    Luc

    Hi,
    After this topic https://kriesi.at/support/topic/recaptcha-connecting-problem/#post-1132443
    I have a problem with new recaptcha on my website, I have regulary (not always…) a message :
    “Sorry, but the session time for this page has expired. Please reload the page.”
    Even though I fill out the form very quickly.
    Do you have an explanation ?
    thanks

    Luc

    September 2, 2019 at 3:50 pm #1133040
    Luc

    Hi, I don’t found any solution, please could you have a look to this form (private)
    Even checking the recaptcha directly, the message is displayed (not every time unfortunately).
    Do you have a solution ?
    thank you

    September 3, 2019 at 5:10 pm #1133451
    Luc

    I’ve found the problem, it’s because I’ve actived V3 and V2 recaptcha on the same page… :)

    September 4, 2019 at 11:34 am #1133780
    Victoria

    Hi Luc,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    October 3, 2019 at 3:00 pm #1144479
    alex_ce

    Hi,
    I have the same problem. What do you mean that you have V3 and V2 on the same page?

    October 3, 2019 at 5:35 pm #1144567
    Luc

    I had indeed set the V2 and V3 recaptcha on the same site. What you should not do :)

    October 4, 2019 at 12:21 pm #1144948
    Rikard

    Hi alex_ce,

    Did you make sure that you only have either V2 or V3 active in the theme option?

    Best regards,
    Rikard

    October 17, 2019 at 4:34 pm #1148974
    Andrii

    Hi team,

    Had the same problem with recaptcha today, have no idea why but API keys revalidation helped. Hope no need to do this every day :)
    Rikard, is it possible to enable both V2 and V3?

    BR,
    Andrii

    October 18, 2019 at 6:15 am #1149114
    Rikard

    Hi Andrii,

    Great, thanks for sharing your experience. It’s not possible to have both v2 and v3 unfortunately.

    Best regards,
    Rikard

    April 14, 2020 at 6:54 pm #1203718
    jberg1

    I’m having the same issue and guess I’m confused.
    I thought the V2 was used as a fallback for V3?

    So I have an API key for both V2 and V3 set in Theme options (verified). Then on the form, I’ve selected Recaptcha V3 with V2 fallback. Is that correct?

    I get that same error when trying to submit.
    “Sorry, but the session time for this page has expired. Please reload the page.”

    Thanks for any help you can provide.

    April 16, 2020 at 9:06 am #1204313
    Rikard

    Hi jberg1,

    Please open a new thread and include WordPress admin login details in private so that we can have a closer look at your site.

    Best regards,
    Rikard

    April 16, 2020 at 4:46 pm #1204466
    jberg1

    Thanks Rikard. I just switched to Enfold Captcha (Math Question).

    April 16, 2020 at 8:57 pm #1204541
    Jordan Shannon

    Hey jberg1,

    Did you need further help?

    Best regards,
    Jordan Shannon

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