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  • #1138487

    Hi,

    1) I use the last version of Enfold (4.6.2) and reCAPTCHA V3 on all our contact forms.

    As you can see on our contact page https://tech-my.biz/contact-agence-transformation-digitale/ , there is nevertheless this error message and it’s impossible to send any message : “Sorry, but the session time for this page has expired. Please reload the page.”

    Sometimes, this message appears too : “Sorry, but the session time for this page has expired. Please reload the page.
    WP Nonce check failed.”

    It’s the same for all pages in our website with contact forms :
    https://tech-my.biz/digital-center/creation-chatbot-techmybot/
    https://tech-my.biz/digital-center/recrutement-digital-techmyjob/
    https://tech-my.biz/digital-center/studio-web-techmystudio

    How can we fix this problem please ?

    Attention: contact form works (and there is no error message) ONLY when we are connected on our WordPress backoffice as admin.

    2) When a user comes the first time on our homepage https://tech-my.biz, our background video on the top doesn’t load (it’s black) and we must reload the page to see it.
    How can we fix this too please ?

    You will find in private content our credentials.

    Thanks a lot for your help!

    Best regards,

    TechMyBiz team from France

    #1139318

    Hey Jérôme,

    Thank you for the update.

    Looks like the nonce needed to verify the validity of the session are not being generated properly. Have you tried this while the plugins are disabled?

    We tried to access the site but got the following error.

    Vous devez vous connecter pour accéder à l’administration.

    Best regards,
    Ismael

    #1139335

    Hi Ismael

    Thank you for your answer!

    We didn’t try this while the plugins are disabled. If you think a plugin causing this problem, can you find it please ? If possible, could you find a solution to this problem without deactivate or delete one of our plugins, which are really important for using our website ?

    I give you the good credentials to connect you to our website (in private content).

    Thanks a lot for your help,

    Best regards,

    TechMyBiz team from France

    #1140076

    Hi,

    Thank you for the update.

    The Appearance > Editor panel is not accessible. We may need to edit the spam protection file in order to debug the issue properly. Please post the FTP login details in the private field.

    Best regards,
    Ismael

    #1140135

    Hi,

    Thanks for your answer. I think editor panel isn’t accessible because we use multisite version of WordPress?

    You’ll find our FTP login details in private field. Could you explain us your modifications in FTP (file and lines concerned for example) if possible?

    Many thanks for your help, don’t hesitate to contact me if you need.

    Best regards,

    TechMyBiz team from France

    #1140813

    Hi,

    Thank you for the update.

    We removed the nonce check temporarily because it is failing no matter what. The nonce is actually generated but is not verified even if we use a different function (check_ajax_referrer) to check it. This adds more security to the form but it doesn’t really affect the spam protection, so it’s ok to remove it temporarily. We’ll forward the issue to the dev team.

    Where are you hosting the site?

    We removed this block of code temporarily from the framework > php > class-grecaptcha.php file.

    		if( 1 !== $result )
    			{
    				$response['alert'] = __( 'Sorry, but the session time for this page has expired. Please reload the page.', 'avia_framework' );
    				if( true === $show_extended_errors )
    				{
    					$response['alert'] .= '
    ' . __( 'WP Nonce check failed.', 'avia_framework' );
    				}
    
    				echo json_encode( $response );
    				exit;
    			}
    

    Best regards,
    Ismael

    #1140869

    Hi Ismael,

    Thanks for your work and explanations!

    We have just tested our contact forms and the problem now is that we can’t send any message: https://tech-my.biz/contact-agence-transformation-digitale/

    After click on “VALIDATE”, there is indeed no message error more, but nothing happend and message is not send.

    Can you fix this please?

    Moreover, do you have seen our second problem: when a user comes the first time on our homepage https://tech-my.biz, our background video on the top doesn’t load (it’s black) and we must reload the page to see it. How can we fix this please?

    Thanks a lot for your time and help,

    Best regards,

    TechMyBiz team from France

    #1141179

    Hey!

    Thank you for the update.

    The dev team suspects that the issue with the nonce is due to caching or minification. Please disable the cache and minfication plugins temporarily, then check the page again on incognito mode. Let us know if that helps.

    And regarding the video, you have to accept the cookies first and reload the page. In the upcoming version, you can choose to automatically reload the page after accepting the cookies.

    Best regards,
    Ismael

    #1141180

    Hi!

    UPDATE: I forgot to remove the check_ajax_referrer function, so it always exits because the nonce check fails. We updated the file. The contact form should work properly now.

    Cheers!
    Ismael

    #1141388
    This reply has been marked as private.
    #1142107

    Hi,

    This was our last reply regarding the video.

    And regarding the video, you have to accept the cookies first and reload the page. In the upcoming version, you can choose to automatically reload the page after accepting the cookies.

    As stated above, this is because of the new privacy and cookie options. Users have to accept the cookies first, then reload the page in order to see the videos. In the latest version, you’ll be able to autoreload the page once the user accepted the cookies. That version is now available in the beta version in case you want to try it. (see private field)

    Best regards,
    Ismael

    #1142171

    Hi Ismael,
    Thanks a lot for your time and all these precisions!
    Have a nice day!
    Best regards,
    TechMyBiz team from France

    #1142216

    Hi TechMyBiz,

    Glad you got it working for you! :)

    If you need further assistance please let us know.

    Best regards,
    Victoria

    #1142268

    Hi Victoria,

    Thanks a lot!

    Best regards

    TechMyBiz team from France

    #1142350

    Hi,

    If you need additional help, please let us know here in the forums.

    Best regards,
    Jordan Shannon

Viewing 15 posts - 1 through 15 (of 15 total)
  • The topic ‘reCAPTCHA problem + background video first loading’ is closed to new replies.