Viewing 18 posts - 1 through 18 (of 18 total)
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  • April 17, 2025 at 7:54 am #1481481
    sebastiankjall

    Hi, I have several “Enfold” sites and they are all quite slow on the editing side. Now I have a big problem with one of the sites. I can’t date anything on the site. Even editing the header doesn’t work.

    I have already asked the server admins for help. They replied that the theme’s javascript is slowing down the entire site.

    Now I need your help to resolve this issue.

    Best regards

    Sebastian

    April 17, 2025 at 9:44 am #1481490
    Rikard

    Hey sebastiankjall,

    Thanks for the login details. There are a lot of Javascript errors on the site while editing a page, none of them are theme related. What happens if you temporarily deactivate all plugins?

    Best regards,
    Rikard

    April 17, 2025 at 10:20 am #1481501
    sebastiankjall
    This reply has been marked as private.
    April 17, 2025 at 9:41 pm #1481535
    Rikard

    Hi,

    Thanks for the update, we’ll keep this thread open for you.

    Best regards,
    Rikard

    April 29, 2025 at 9:16 am #1483331
    sebastiankjall
    This reply has been marked as private.
    April 29, 2025 at 3:33 pm #1483341
    Rikard

    Hi,

    Thanks for that. What happens if you try to reinstall WordPress, or activate the parent theme?

    Best regards,
    Rikard

    April 30, 2025 at 8:00 am #1483382
    sebastiankjall
    This reply has been marked as private.
    April 30, 2025 at 8:44 am #1483387
    Rikard

    Hi,

    Thanks for the update. This does not seem to be theme related, since the error is coming from core WordPress files, it looks like the it’s not present on all pages though? I checked the blog page, and it doesn’t look to be present there?

    Best regards,
    Rikard

    April 30, 2025 at 9:55 am #1483391
    sebastiankjall
    This reply has been marked as private.
    April 30, 2025 at 9:57 am #1483392
    sebastiankjall
    This reply has been marked as private.
    April 30, 2025 at 1:34 pm #1483411
    Rikard

    Hi,

    Do you have a staging site on the hosting account in question? If so, then try adding a new site and upload a fresh copy of the theme to see what happens then.

    Best regards,
    Rikard

    May 8, 2025 at 8:50 am #1483831
    sebastiankjall
    This reply has been marked as private.
    May 8, 2025 at 9:22 am #1483835
    sebastiankjall
    This reply has been marked as private.
    May 8, 2025 at 3:39 pm #1483866
    Rikard

    Hi,

    Thanks for that. I tried activating the classic editor in the theme options, and that seems to have helped. I’m not sure why this is happening on your installation unfortunately, we haven’t been able to reproduce it and we haven’t had any other users with the same problem.

    Best regards,
    Rikard

    May 9, 2025 at 8:07 am #1483906
    sebastiankjall
    This reply has been marked as private.
    May 9, 2025 at 12:23 pm #1483922
    Rikard

    Hi,

    On the test site, please check there.

    Best regards,
    Rikard

    May 12, 2025 at 8:06 am #1484065
    sebastiankjall
    This reply has been marked as private.
    May 12, 2025 at 1:56 pm #1484089
    Rikard

    Hi,

    I’m not seeing any error messages on my end anymore, but I do see that saving takes a very long time. That seems to be related to multiple calls to a WordPress file, why that is I can’t say unfortunately. Please see screenshot in private, and try reaching out to your hosting provider and as why so many calls are being made to that file while saving.

    Best regards,
    Rikard

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