Viewing 20 posts - 1 through 20 (of 20 total)
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  • February 8, 2017 at 8:39 pm #744483
    epipipharoo

    My site currently uses an Enfold Child theme, but because some aspects of the theme are not working properly (i.e. text edit box font is white so I cannot read what I am typing or tag line will not disappear even though I have erased it in the site identity), I re-bought the Enfold theme to build a new website from scratch. However, I am not sure how to upload it. The FTP video does not help because I do not have access to WordPress’ live server. When I tried just adding a new theme uploading the enfold.zip file into WordPress, the action failed. Can someone please help me as I’ve never done website building before? I can provide login credentials if needed so that you can see what I am talking about. Thank you!!!

    February 9, 2017 at 9:55 am #744704
    Rikard

    Hey epipipharoo,

    Did you extract the .zip file you downloaded from Themeforest on your local computer? The theme .zip file should be located inside of it.

    Best regards,
    Rikard

    February 9, 2017 at 10:12 am #744722
    epipipharoo

    Yes I have the .zip file but it will not upload when I try uploading the theme into my website. I watched the FTP tutorial multiple times but do not understand how I get connected to the WordPress live server since he doesn’t go over that?

    Do I need to delete the current Enfold theme on my website before reuploading? I want to start from scratch.

    Thank you for your help!!!

    February 13, 2017 at 10:03 pm #746647
    epipipharoo

    Any moderators out there that can help me please?

    February 14, 2017 at 7:07 am #746727
    Vinay

    Hi,

    Please check the links in private for a video guide to replace the theme files manually.

    Let us know if you have more questions, we are happy to help :)

    Best regards,
    Vinay

    February 20, 2017 at 9:30 pm #749588
    epipipharoo

    Great thank you it worked! However, elements of the theme are still not working. For example, when I try to edit some of my Pages, why is the text in the content builder/text block white? I cannot see what I am editing.

    February 21, 2017 at 8:11 am #749792
    Rikard

    Hi,

    Thanks for the feedback. Please send us a temporary admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    February 22, 2017 at 8:20 pm #750646
    epipipharoo

    Please see the private content :)

    February 27, 2017 at 10:36 pm #752573
    epipipharoo

    Hello moderators, any updates? Thanks in advance!

    February 27, 2017 at 11:16 pm #752610
    Nikko

    Hi,

    Can you try to disable all the plugins? if that fixes the issue, try to activate one by one to know what plugin is causing the issue. If that didn’t fix the issue can you give us ftp access, so we can check the files and error logs.

    Best regards,
    Nikko

    February 28, 2017 at 10:00 pm #753266
    epipipharoo

    Hi Nikko,

    Unfortunately that didn’t work. What do I need to do to give you ftp access?

    March 1, 2017 at 11:15 pm #753988
    epipipharoo

    Hello team! Please see private content :)

    March 4, 2017 at 12:38 am #755421
    epipipharoo

    Hello,

    Any luck figuring out what is wrong with my website? I would really like to start updating my website ASAP with all the tools and features that ENFOLD has to offer.

    Best,
    Epiphany

    March 6, 2017 at 5:12 am #756134
    Nikko

    Hi,

    I apologize for this since I have tried to do it in the normal process so I needed to delete Enfold then re-upload it however I get this when I try to upload:

    Failed to load resource: the server responded with a status of 403 (Forbidden)

    Also I tried ftp access but is the .ftpquota file and nothing more (I couldn’t see the error log files or upload the theme via ftp).

    Best regards,
    Nikko

    March 6, 2017 at 8:37 pm #756579
    epipipharoo

    Hi Nikko,

    Please clarify what you meant by “Also I tried ftp access but is the .ftpquota file and nothing more.” What information do I need to give you for you to correctly access my ftp and figure out what is wrong so that I can use the full features of the theme? I cannot see what I am editing or writing, which is becoming very inefficient and annoying.

    Epiphany

    March 8, 2017 at 12:04 am #757367
    Nikko

    Hi,

    I apologize for the inconvenience and it was a mistake on my part to remove and try to re-upload the theme via Appearance > Themes in the WP Dashboard. I have tried to access ftp since uploading the theme restricts me since it was giving 403 error (security), however I couldn’t find it. I have attached a screenshot on what contents are available via ftp.

    Cheers!
    Nikko

    March 8, 2017 at 8:46 pm #758019
    epipipharoo

    Can you try using my FTP information below? Hopefully that will work.

    March 15, 2017 at 4:06 am #761086
    Nikko

    Hi,

    Sorry for the late response and missing this thread. Your site is now fixed. The problem wasn’t in the theme as it was not showing even with the default theme. To fix it I had added this code in wp-config.php:

    define('CONCATENATE_SCRIPTS', false );

    The issue you have is similar to this thread: https://wordpress.org/support/topic/visual-editor-not-working-in-wordpress-45/

    Best regards,
    Nikko

    March 17, 2017 at 11:11 pm #762774
    epipipharoo

    Thank you Nikko!

    March 20, 2017 at 5:07 am #763467
    Rikard

    Hi,

    Glad we could help. Please let us know if you should need any further help on the topic or if we can close it.

    Best regards,
    Rikard

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