Viewing 17 posts - 1 through 17 (of 17 total)
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  • February 23, 2017 at 3:30 am #750783
    tankerhq

    Hi there

    Quick Edit or Bulk Edit isn’t working on news posts. It won’t open at all.

    February 28, 2017 at 9:07 am #752792
    Ismael

    Hey tankerhq,

    Thank you for using Enfold.

    What are you planning to do with the bulk edit? I can see errors from the “woocommerce-advanced-product-labels.min.js?” file.

    woocommerce-advanced-product-labels.min.js?ver=1.0.8:1 Uncaught TypeError: $(…).sortable is not a function
    at HTMLDocument. (woocommerce-advanced-product-labels.min.js?ver=1.0.8:1)
    at i (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2)
    at Object.fireWith [as resolveWith] (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2)
    at Function.ready (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2)
    at HTMLDocument.K (load-scripts.php?c=0&load[]=jquery-core,jquery-migrate,utils,jquery-ui-core,jquery-ui-widget,jquery…:2)

    Please deactivate the corresponding plugin and upgrade the theme to the latest version, 4.0.2.

    Best regards,
    Ismael

    March 29, 2017 at 3:46 am #768548
    tankerhq

    We updated and it works now thanks

    March 29, 2017 at 5:47 am #768569
    John Torvik

    Hi,

    Let us know if you have any other questions or issues :)

    Best regards,
    John Torvik

    August 15, 2017 at 11:35 pm #839642
    tankerhq

    Hey Team,

    Seem to being having trouble with this plugin again (Woocommerce Advanced Product Labels). This time I get this error:
    Fatal error: Call to a member function get_cart() on a non-object in /var/www/vhosts/tanker.co.nz/cathypope.co.nz/wp-content/plugins/woocommerce-advanced-product-labels/libraries/wp-conditions/conditions/wpc-stock-status-condition.php on line 25

    When the plugin is activated it won’t let me update any pages or posts that are using the Advanced Layout Builder – seems to update fine with the Default Editor.

    Hoping you guys can give me a hand – Woo said they can’t replicate the issue and it seems to be theme specific.

    August 18, 2017 at 10:12 pm #841048
    Basilis

    Hi,

    The issue is based on a plugin and not on Enfold.
    Please contact the plugin developers, so they can help you out.

    Thank you

    Best regards,
    Basilis

    August 21, 2017 at 2:06 am #841809
    tankerhq

    Thanks Basilis, unfortunately since the issue only appears when using Enfold, Woocommerce don’t consider it their problem :( I’ll keep hassling them though.

    Cheers.

    August 23, 2017 at 6:13 am #842870
    Ismael

    Hi,

    Please provide the link to the page where we can see the issue and we’ll need FTP details. Post it in the private field. Also, note that we don’t provide support for third party plugins as stated on our support policy but we’ll try to help.

    If possible, please contact the plugin author for more info.

    Best regards,
    Ismael

    August 23, 2017 at 10:57 pm #843313
    tankerhq

    Hey Ismael,

    I’ve been talking to the plugin developer but after further investigation it doesn’t JUST seem to be caused by the plugin (i.e I can get the issue to disappear with various combinations of turning certain things off).
    I’m only getting the issue on pages and posts that use the Product Grid, when the element is removed the pages update fine.

    Any help would be much appreciated!

    Thanks.

    August 24, 2017 at 1:27 pm #843472
    Ismael

    Hi,

    Thank you for the update.

    I’m not sure what you mean by FTP credentials?

    It’s the login credentials for the file server. Please ask your hosting provider.

    I’m only getting the issue on pages and posts that use the Product Grid, when the element is removed the pages update fine.

    Try to increase the WP_MEMORY_LIMIT to at least 256M.

    // https://codex.wordpress.org/Editing_wp-config.php#Increasing_memory_allocated_to_PHP

    Best regards,
    Ismael

    August 30, 2017 at 1:58 am #845541
    tankerhq

    Hi Ismael,

    We tried the memory limit increase but it didn’t help.

    FTP credentials posted below if you want to have a look.

    Cheers,
    Jessie

    September 1, 2017 at 8:59 am #846699
    Ismael

    Hi,

    We got the following error when we tried to access the site.

    Your connection is not private
    Attackers might be trying to steal your information from 119.47.112.122 (for example, passwords, messages, or credit cards). Learn more
    NET::ERR_CERT_AUTHORITY_INVALID

    Please settle the ssl account with your hosting provider.

    Best regards,
    Ismael

    September 4, 2017 at 11:28 pm #847934
    tankerhq

    Hi Ismael,
    Yeah we’ve talked to them about it and it’s being sorted, in the mean time you can click on Advanced and then Proceed to 119.47.112.122

    Cheers,
    Jessie

    September 6, 2017 at 10:55 pm #848881
    tankerhq

    Hi Ismael,
    I’ve had the issue fixed. The plugin dev kindly sent me a new version of the plugin with some mods, despite not being able to replicate the issue, he made an educated guess and it’s now fixed it.

    Thanks for your help.
    Jessie

    September 7, 2017 at 3:43 am #848922
    Ismael

    Hi,

    That’s great! Glad it is fixed now. If you don’t mind, please share the solution here for other users.

    Best regards,
    Ismael

    September 8, 2017 at 1:56 am #849351
    tankerhq

    Hey Ismael,
    The problem is a little too complex for me to understand, but the plugin author said the conflict was related to the product grid creating a preview of the page in the backend – instead of just showing in the front end.
    Woocommerce directs support for this plugin to it’s author http://jeroensormani.com/ who is amazingly helpful and spent a great deal of time making mods to his plugin until the issue was solved. He’s going to put these mods in the next release.

    Cheers,
    Jessie

    September 8, 2017 at 8:56 am #849486
    Ismael

    Hi,

    Thank you for the info.

    the conflict was related to the product grid creating a preview of the page in the backend – instead of just showing in the front end.

    If it’s related to the preview, maybe enabling the Enfold > Layout Builder > “Disable advance layout builder preview in backend” will help as well but you’ll lose the builder’s element preview.

    Best regards,
    Ismael

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