-
Posts
-
I put in a wrong code for my CSS and when I deleted the CSS code on realising my mistake, my website just showed code in a certain area on the home page.
Can you help me.
details are in the private section.
Thank you
I tried to reset the settings in the theme options to undo my mistake and I made it worse. It is now showing a 505 error.
I have temporarily enable a maintenance mode.
But you have full access using the detail I provided.
Please help me fix this as I am a newbie and need this sorted by tomorrow.
I did not make a back up. I just want to know how a simple input of quick css code could have caused so much bother. I inputed code to make writing bigger on mobile then directly underneath I input code to fix a button size. Then I deleted them both because it ruined my site. And now after I deleted it, deleted my cache and CSS cache as well as contacting my hosting provider to help. I still dont have answers.
Can you please help me, this is urgent.
Hi NathanQ97,
We apologize for the late response.
However I’m not seeing 505 error but 504 Gateway Time-out error.
Can you give us ftp access? so we can try to check the error logs and maybe we can try to find the cause and fix it.
Just post the ftp credentials in private content, so it’s visible only to the moderators.Best regards,
NikkoYes of course. They are in the private content.
If you find it can you change it for me? I am a newbie at all this and I’m not sure how most things work.
I give you permission to alter anything that needs altered in order for my site to be fixed.
Thank you!
Kind regards
Nathan
Hi NathanQ97,
Thanks for giving us ftp access.
I enabled error logging and noticed these types of errors:[19-Oct-2018 13:57:31 UTC] PHP Warning: file_get_contents(/wp-content/themes/enfold%204.5/config-woocommerce/woocommerce-mod.css): failed to open stream: No such file or directory in /wp-content/themes/eTo fix this I have switched your theme to a default wordpress theme and then via ftp I renamed your parent theme: enfold 4.5 to just enfold then switched it back to Enfold theme.
After several tests I didn’t have those time-out issues again. Let us know if you need further assistance.Best regards,
NikkoHello Nikko,
That has worked perfectly. Thank you so much.
However, there is a problem with my home page on mobile.
Can you help me with that also?
Thank you again
Kind regards
Nathan
Hi,
Great, glad you got it working. What is the problem on the home page? Please try to explain a bit further or post a screenshot of it.
Best regards,
Rikard
The issue is that, instead of content, it is just lines of code.
This is happening on both mobile and desktop
Thank you for your help
Nathan
file:///Users/Nathan/Desktop/Screen%20Shot%202018-10-22%20at%2011.20.28.png
file:///Users/Nathan/Desktop/Screen%20Shot%202018-10-22%20at%2011.20.13.png
These are the screenshots.
Thank you again
Nathan
Hi Nathan,
The links for the screenshots you posted can’t be viewed since it’s just on your local computer.
Can you upload it on https://imgur.com/ then post the link here?
You can put the link in private content, if you want it to be seen by moderators only.Best regards,
NikkoSorry for the late reply,
here is the links to the pictures,
Kind regards
Nathan
Hi Nathan,
I apologize for the late response.
Try to enable Avia layout debugger: https://kriesi.at/documentation/enfold/intro-to-advanced-layout-builder/#debug-mode
then you should be able to see Enfold Shortcode Parser: https://imgur.com/a/XeqARzr
Try setting it to Auto Repair function and click on show parser info button.
Hope this helps.Best regards,
NikkoHi Nikko,
Thank you so much.
I’m so sorry but I am a total newbie at this. Could you possibly make these changes for me?
I give you permission to make these changes.
Thank you,
Kind regards
Nathan
Hi Nathan,
Yes, I have made the changes on your site.
It’s fixed :)
Let us know if you need further assistance.Best regards,
NikkoHello,
Thank you so much for helping me. That worked.
However, this morning I changed some wording on the avia layout builder and the exact same mistake happened again.
Could you possibly enable the avia layout debugger (do the same thing for me as you did last time) to get my site working again.
I really appreciate your help, being a total newbie to this and all.
Thank you again,
Nathan
Hi Nathan,
The problem comes from this text < try to use this instead:
& l t ;without the spaces.
Best regards,
NikkoThank Nikko,
That’s it fixed now!
Can you also help me increase the text size on mobile in the full screen slider.
This is the screenshot: https://imgur.com/6yRShg8
Hi Nathan,
Glad to hear that. :)
I have added this css code in Enfold > General Styling > Quick CSS:@media only screen and (max-width:479px) { .responsive #top.home #fullscreen_slider_1 .slideshow_caption h2 { font-size: 50px !important; } .responsive #top.home #fullscreen_slider_1 .slideshow_caption p { font-size: 22px; line-height: 1.4; } }Let us know if you need further assistance.
Best regards,
Nikko
- You must be logged in to reply to this topic.