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  • March 4, 2025 at 5:05 am #1478524
    Erin
    Guest

    Since I purchased your theme at themeforest.net on 2024, and now my site doesn’t work some part, I need your support.
    When I logged in support page “https://kriesi.at/support”, it says “You are expired”. What is this means?
    Should I pay “renew support” at themeforest.net?
    I don’t know why it says “expired”.

    Please let me know as soon as possible.
    I really need support right away.

    March 4, 2025 at 5:32 am #1478530
    Ismael

    Hey Erin,

    Thank you for the inquiry.

    Your support license may have expired. You need to log in to your Themeforest account and renew the support license.

    Can you provide the link to the site with the issue? Please make sure that the site is updated to version 7.0.

    Best regards,
    Ismael

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