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Hi,
I am the Sales & Marketing Administrator at ARUN Technology. I have taken over this role from someone who has left. I am having a hard time figuring out if how I can update our website and who owns it. There is no documentation at the company.
I need access and the ability to edit our corporate website. The persons you may have dealt with are India Phillips and Andreas Kunz. Both have left the company, previous to me joining.
Kind regards,
AndreaHey Andrea Guidera,
I did a search for users with your URL in their emails but I didn’t find anything unfortunately. Would you be able to ask the former employees how you could gain access to the site maybe?
Best regards,
RikardI Rickard,
Thank you for your response. The likelihood of being able to contact the former employees is slim to none. I only contacted Kriesi, because your template is cited at the bottom of our website and we don’t have a website within the WordPress account we own. In addition to that, I did a Ctrl + U on our website in order to find out who is referenced as the author. There was a block of information referencing debugging info for theme support and “Updates: Disabled”.
I will crack on with my search. Thank you for your help.
Kind regards,
AndreaHi,
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
Yigit
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