Viewing 13 posts - 1 through 13 (of 13 total)
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  • May 13, 2021 at 1:07 am #1300001
    Sébastien BEZIS
    Guest

    Hello
    in 2016 I bought your theme for a project.
    Today I have a new project (and 2-3 questions) so I payed Support for 6 month in themeforest/ envatomarket but how create a ticket on your support page? I see nothing to do that
    I just received the invoices by email…
    or it takes a little while for the update?
    Thank you

    May 13, 2021 at 9:43 am #1300084
    Nikko

    Hi Sébastien BEZIS,

    Thanks for contacting us!
    You can register here: https://kriesi.at/support/register/
    Once you have registered and logged in, go to https://kriesi.at/support/forum/enfold/#new-topic-0 to create a new thread.

    Best regards,
    Nikko

    May 13, 2021 at 10:23 am #1300090
    Astaryne
    This reply has been marked as private.
    May 13, 2021 at 10:26 am #1300092
    Astaryne
    This reply has been marked as private.
    May 13, 2021 at 10:27 am #1300093
    Nikko

    Hi Astaryne,

    I just checked and no user is registered yet with the purchase code you gave, can you try it again?

    Best regards,
    Nikko

    May 13, 2021 at 10:53 am #1300097
    Astaryne
    This reply has been marked as private.
    May 13, 2021 at 10:58 am #1300099
    Astaryne

    I can’t :

    SORRY, BUT THAT ITEM PURCHASE CODE HAS ALREADY BEEN REGISTERED WITH ANOTHER ACCOUNT. PLEASE LOGIN TO THAT ACCOUNT TO CONTINUE, OR CREATE A NEW ACCOUNT WITH ANOTHER PURCHASE CODE.

    What’s the account ? not my email ?

    May 13, 2021 at 11:23 am #1300112
    Yigit

    Hi,

    Thanks for contacting us!

    It seems like you have registered using the same email you contacted us. You can reset your password here – https://kriesi.at/support/register/?action=lost_pw.

    If you would like us to manually update your account, please let us know :)

    Best regards,
    Yigit

    May 13, 2021 at 9:25 pm #1300199
    Astaryne

    Hi,
    I change my password… nothing…
    I can create another account with another email, but I will have the same problem with my purchase code to create it….
    So I don’t know what to do…

    I created a post > https://kriesi.at/support/topic/grid-line-does-not-apply-fixed-frame-layout/
    I have no answer yet > always the same problem to have support ?

    May 13, 2021 at 9:28 pm #1300200
    Astaryne

    So I think the problem is my account / email and my purchase code
    maybe from the start elsewhere…
    I can not do anything

    May 14, 2021 at 2:28 pm #1300329
    Yigit

    Hi,

    It seems like you have logged in already and able to create new threads so I am not sure if I understood the issue.

    Blue button to start new threads under Enfold sub forum – https://kriesi.at/support/forum/enfold is only visible to logged in users. If you were unable to start new threads, that could have been related to your browser cache.

    Regards,
    Yigit

    May 14, 2021 at 8:22 pm #1300420
    Astaryne

    Hi
    all it’s good.
    Thanks
    Seb

    May 14, 2021 at 10:42 pm #1300433
    Yigit

    Hi,

    Thanks for the update, Seb!
    Let us know if you have any other questions and enjoy your weekend :)

    Best regards,
    Yigit

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