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  • #346403

    Hi guys,

    When someone contacts me through the forms on my site and on those of my clients I get a response in my mailbox that typically ‘should‘ look like this:

    Name: Bommeli Peter + Verena
    E-Mail: peter.bommeli@addresshidden
    Mobile Phone:: 41 76 47……9
    Number of Guests (Including Me): 2
    Which Casa Would You Like Most?: Casa 1 (Max 4 Guests)
    From: 01 / 10 / 2015
    To: 08 / 10 / 2015

    The funny thing is that the following part:

    Name:
    E-Mail:
    Mobile Phone::
    Number of Guests (Including Me):
    Which Casa Would You Like Most?:
    From:
    To:

    Is not visible at all in my mail, so I’m wondering whether it’s possible to have it show in my mailbox as well.
    I don’t know if that’s correct or not, but I have the feeling it may have to do with the fact that the above mention fields in the forms are all ‘white’, since they fit in better in the form background and when I copy/pasted the example above to place it in this thread I noticed the above fields showing up, so I realized they actually are inside the mail I get, but they keep having the same font color, so they melt in the white background.
    In my mailbox here is what I see:

    : Bommeli Peter + Verena
    : peter.bommeli@hidden
    : °41 76 47……….9
    : 2
    : Casa 1 (Max 4 Guests)
    : 01 / 10 / 2015
    : 08 / 10 / 2015

    Any idea? Maybe a small fix for a next release?
    Thanks.

    Antonio

    #346449

    Hey Antonio!

    The template used to send the email has very few HTML tags in it let alone CSS.

    Could you please forward me one of those emails (Email address hidden if logged out)

    Additionally, please try the following to see if it helps.

    1. Disable all third-party plugins to see if the issue gets fixed. 90% of the time, issues are caused by conflicting code from third party plugins. Disabling these plugins one by one and checking if this helps sort the issue helps pin-point the exact source of the issue.

    2. Has this started occurring after a theme, plugin or wordpress update? Restoring a backup version of your site might help in such a case.

    3. Switch to the default wordpress theme to see if it works. Switch back to Enfold to see if it fixes the issue.

    If disabling any third party plugins does not help, please forward us administrative credentials to your site for us to have a closer look.

    Please check the “Set as private reply (Only you and moderators will see the content of this post)” option before posting any sensitive information.

    Best regards,
    Arvish

    #391122

    Unfortunately this occurs from day one on any fo the sites I create with Enfold, but I kind of got used to it now….(even though I’d like to view the field labels too in the messages I get).

Viewing 3 posts - 1 through 3 (of 3 total)
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