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Posts
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Hi,
I purchased 6 months of support from Theme Forest a week or so ago, but still can’t post a support question in the forum.
I originally purchased Enfold for my website in 2017 and have used it for this single website since.
Hey James Halk,
Thank you for the inquiry.
You will have to register an account using your purchase code on the following page.
— https://kriesi.at/support/register/
Once registered, you can open an inquiry in the forum using the form below.
— https://kriesi.at/support/forum/enfold/#new-post
Let us know if you have more questions.
Best regards,
IsmaelIsmael,
I can’t create an account with the purchase code because I’ve already done so when I originally bought the theme.
Please look up my support purchase and apply it to this account and this email that I’m replying to.
Hi,
We don’t have access to your support purchases, did you use the same account as when you purchased the theme? Please post a copy of your purchase in private.
Best regards,
RikardHi,
Thanks for that. Did you use the same account to purchase both the theme license and the extended support?
Best regards,
RikardYes, I did. Just update the license token to my support purchase date + 6 months.
I want to resolve this within the next message from you because we have a couple of support questions to ask. If you have questions I need to answer, please ask them all at once and request everything you need to resolve this instead of this trickling message stream with one question at a time. This doesn’t need to take a week to sort out.
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