Viewing 6 posts - 1 through 6 (of 6 total)
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  • March 9, 2017 at 2:56 pm #758378
    Bernd Janetzko
    Guest

    Hello,

    I just wanted zu register at your forum to clear things up regarding to the last update. But the code we have seems not to be valid.

    We´ve updated our site today which is in progress at the moment (it´s not released). Since then we have two scrollbars on the main page. We don´t know why.

    Perhaps you can help us either to login to your forum or tell us how to solve this problem.

    March 10, 2017 at 2:22 pm #758898
    Yigit

    Hey Bernd!

    Thanks for contacting us!

    You would need your purchase code to register to our forum and not API key. You can register to our forum here – https://kriesi.at/support/register/ where you can also find instructions showing you how to find your purchase code :)

    Cheers!
    Yigit

    March 10, 2017 at 3:04 pm #758927
    Bernd Janetzko
    Guest

    Hey Yigit,

    thank you for your response.
    The API key is the only thing we´ve got. We have been working together with an agency a few months ago, but we don´t cooperate with them anymore. So I can´t login to themeforest.net – I don´t have the login data of it. But no we need help. Is it possible for you to find out the purchase code by means of the API key?

    Regards
    Bernd

    March 10, 2017 at 3:19 pm #758947
    Yigit

    Hi Bernd,

    Unfortunately, API key is generated by Envato’s API and there is no way we can find purchase code from your API key.

    I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.

    The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.

    If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
    However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.

    Last option would be to create a themeforest account of your own and use it to re-purchase the theme.

    I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.

    Sorry for that!

    Best regards,
    Yigit

    March 10, 2017 at 4:00 pm #758980
    Bernd Janetzko
    Guest

    Hello Yigit,

    I understand your restrictions. I will try to contact the former developer or Envato.

    Kind regards
    Bernd

    March 10, 2017 at 4:05 pm #758985
    Yigit

    Hi!

    Please do so and let us know if there is anything we can do to help!

    Cheers!
    Yigit

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