Purchase Code

Answer to: https://kriesi.at/support/topic/purchase-code-18/?avia_support_contact=avs_651a50516e45c3.75009914_1421067
Dear Ismael,
we have now checked with Themeforest. No, it is not possible to display the purchase code in the download folder of the new account on Themeforest. It is possible to create a new purchase code for your website – even on a new Themeforest account. This was written to us in terms of content. We have also been able to change the purchase code on WordPress via “Theme-Update” and that too on a different account than the account where the old one was registered. That worked and it also says on WordPress that it worked. But in the download folder on Themeforest it can not be displayed. The pictures I sent in my previous message show this again.
That means there are two possibilities:
1. the license key, which is shown on wordpress, can be confirmed by you manually. But you would have to agree with that. We would fully understand if this was not possible!
2. “1.” would not be possible. That would be quite a shame for us, because we’ve only had Enfold for half a year and we’re a group of students who care about the environment.So we don’t have any money available – only leftovers from a contest win, which we actually need for the domain payment.So we would have to buy Enfold again to get support.
I think it’s a bit unrealistic for us to fill out a form every time to ask questions.That tends to annoy everyone and of course we don’t want that.We could also never respond to follow-up questions, one “Reply to:[URL]” to have to write.
I don’t know what all is possible from your side. We agree with both variants and of course we also see if variant 1 is not possible. Nevertheless: Hope dies last ;)
Kind regards Tim
We really don’t want to get on anyone’s nerves