Viewing 9 posts - 1 through 9 (of 9 total)
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  • January 10, 2020 at 7:04 pm #1172289
    aintzerga

    Hi. We are trying to create or update a page and when saving this error appears: Publication failed. Error message: The response is not a valid JSON response. What can we do?
    See the web: http://codisbath.com/novedades2020/

    Thanks.

    January 12, 2020 at 6:12 am #1172488
    Rikard

    Hey aintzerga,

    Please send us a temporary WordPress admin login and login URL so that we can have a closer look. You can post the details in the Private Content section of your reply. Also, is this happening on a specific page?

    Best regards,
    Rikard

    January 12, 2020 at 10:53 am #1172507
    aintzerga

    indicated access data in the private area

    January 12, 2020 at 12:59 pm #1172513
    aintzerga

    Hi.
    Now the error has disappeared, but we have a page that when trying to save any changes the process is eternalized.
    See the page with Tab sections: http://codisbath.com/novedades2020/cc-new
    Will we need more memory to run the WP?
    Update the PHP?

    Thank you.

    January 13, 2020 at 5:10 am #1172629
    Rikard

    Hi,

    Thanks for the update. So the problem is the page in private? It’s loading very slow on my end, although it does load eventually. Why is most of the text on the page wrapped in fontpress shortcode?

    Best regards,
    Rikard

    January 13, 2020 at 1:42 pm #1172778
    aintzerga

    We have updated the php and the web is better, it does not generate errors and goes faster.
    We use Fontpress codes to customize fonts.

    But I can not solve the social network icons appear in the header of the web.
    You have sent me a beta version of the theme but I have not dared to install it.

    January 14, 2020 at 6:44 am #1173087
    Rikard

    Hi,

    Thanks for the update. If you don’t want to run the beta version then please try to apply the temporary fixes listed here: https://kriesi.at/support/topic/missing-icons-after-updating-to-wordpress-5-3-1-and-maintenance-releases/

    Best regards,
    Rikard

    January 14, 2020 at 10:40 am #1173198
    aintzerga

    ok thanks. now is ok

    January 14, 2020 at 6:19 pm #1173535
    Nikko

    Hi aintzerga,

    We’re glad to hear that.
    Let us know if you need further assistance or if we can close this thread.

    Best regards,
    Nikko

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