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Hi, sorry I appreciated this is not exactly a pre sale question but I’m wondering if you could help. I’ve been using the Propulsion Theme on my website for the last few years after it was purchased and set up via a website designer in 2012. However, I’ve had a major issue in the last week couple of weeks in that the theme is no longer working properly. There are no theme options or template options showing and all I get is a white screen when the URL is entered. I can’t get a hold of the web designer at the moment to retrieve a product code so as yet have no proof of purchases as it was not send to me at the time, and so I can’t join the forum.
I’m now looking to use the Twenty Eleven theme as I need to have the website up but would really prefer to go back to using the Propulsion theme as it’s what I have been used to maintaining. Is there anyway around this issue at all please. Any information would be most helpful.
Regards,
LearyHi Leary!
Thanks for contacting us!
Which version of the theme are you using? It seems like a compatibility issue. Updating the theme to the latest version 4.2 should solve the issue – kriesi.at/documentation/enfold/updating-your-theme-files/.
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Cheers!
Yigit
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