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  • #1368089

    I have been using Enfold for years and have done so because it is a easy drag and drop 95% of the time which is great for those of us who have no programming knowledge. I have run into several problems with the images and the way they are resized which I am unable to solve by reading threads in this support forum.

    Just a quick summation of the issues. Images are scaled larger than the uploaded images. For example an image of 2.5 megs is rescaled UP to 10 megs! This has caused my site to bloat to nearly 200 gigs! I don’t want anyone to explain what to do or code to add as I am NOT technically comfortable doing this and just need it fixed – period.

    I need professional assistance by someone who is expert in Enfold as well as the way images are utilized with the theme. I would like to hire someone to take care of this ASAP so I need referrals. Please leave a message or email at contact @ nestortoro.com (no spaces).

    Thank you

    #1368188

    Hi la_tripping,

    Please provide us with admin and FTP access to your site? so we can check and debug the issue.
    Please post the credentials in private content.

    Best regards,
    Nikko

    #1368190

    Thank you for the reply and offer to look things over.
    The site has grown to almost 200 GIGS.

    #1368201

    Hi la_tripping,

    Thanks for giving us access, FTP does work however admin access does not seem to work.
    I’m getting this error “ERROR: The username or password you entered is incorrect.“, please check.

    Best regards,
    Nikko

    #1368204

    Sorry about that!

    #1368216

    Hi la_tripping,

    Please check the private content.

    Best regards,
    Nikko

    #1368225

    OK, here you go. Thanks!

    #1368231

    Hi la_tripping,

    I have modified your child theme which should help fix the issue, however, I still could not log in with the credentials, please check.

    Best regards,
    Nikko

    #1368234

    This will get you into the ftp – Thank you!

    #1368243

    Hi la_tripping,

    FTP is good, we’ll need wp-admin access (administrator) so we can double-check if it works properly and also regenerate the images.

    Best regards,
    Nikko

    #1368318

    I am sorry about the confusion. Here are a set of credentials that I have created and tested. They will allow full admin access.

    #1368367

    Please let me know if you could successfully login, If NOT then the issue is with my hosting security for failed logins. If you are not successful I will need the IP address so I can have my host unblock and whitelist you. Thank you

    #1368368

    My host checked and it appears that your IP is not blocked. See private for their response. Please try again. Thank you

    #1368369

    Hi la_tripping,

    Thanks, admin access is working properly now :)

    Best regards,
    Nikko

    #1368391

    Hi la_tripping,

    I have checked your site and it seems the problem isn’t caused by Enfold but WordPress with it’s “Big Image” feature update in WP version 5.3 (the images have -scaled suffixed in their original name.
    Here’s their update: https://make.wordpress.org/core/2019/10/09/introducing-handling-of-big-images-in-wordpress-5-3/
    There’s no solution given and I could not find any working solution suggested.
    I think the only way to do it is to remove the image from the Media Library and re-upload it.

    Best regards,
    Nikko

    #1368393

    Hi la_tripping,

    The main issue should be fixed so the next uploads should not have the same issue.
    However, the storage issue still persists because there’s no solution given or suggested to reverse it, so the only workaround for it will be to delete the image via WP dashboard and re-upload it to it’s proper place.

    Regards,
    Nikko

    #1368779

    Hello Nikko,

    Thank you for your efforts to sort out my problem. However, as the size issue was/is my main problem and that remains unresolved. (Images being scaled up).

    I am not sure what you changed but there are still 24 new images generated for each single image I upload!

    Not only that BUT they are all tiny images which are too BLURRY when viewed and as I am trying to sell fine art the image quality is essential!

    So nothing was done except to make my clients site LESS functional.

    I would like to have the changes you did reverted to the original setting prior to your attempt at resolving my issue – at least the site looked better and was not full of blurry images!

    All access credentials remain the same as you were using. Please let me know when this is done.

    Thank you!

    #1368780

    Please find a screen cap of the files showing the original signature.jpg and the 25 other files generated from that one. There are too many of them and they are all too small. Thank you

    #1368790

    Hi la_tripping,

    Thanks for the screenshot as well as the detailed information.
    I have removed most of the image sizes, and the few that remain are the ones that are used, including small ones (mainly used in the backend).
    I have regenerated images for the past 3 months and removed other sizes so it decreases in size.
    Can you try to test again?

    Best regards,
    Nikko

    #1368854

    Hi Nikko,

    Brilliant – that is exactly what I was wanting to accomplish! YES – it’s the perfect balance of sharpness and size. PLUS removing all those extra unneeded files will shrink that size down also! So happy. I did a test upload and it was perfect!

    Now, can this be done for the entire site (it was started in 2017 so there are plenty of files that were generated but not needed) with the same results? That would fix my size problem immediately and your upload fix will assure it is stopped.

    Thank you,
    Lee

    #1368912

    Hi Lee,

    Yes, it’s possible but would it be okay if I ask you to backup your site first?
    Once done, then I’ll regenerate all images.

    Best regards,
    Nikko

    #1369469
    This reply has been marked as private.
    #1369540

    Hi Lee,

    Thanks, I have regenerated all images, please review your site.

    Best regards,
    Nikko

    #1369765

    Hello Nikko,

    Looks great – Thank you very much for your assistance in resolving this issue.

    Could you tell me where the setting for the image sizes are located so that I can have this info in the event that I need to change and/or add another size and then regenerate them at some point in the future?

    Thank you again for the OUTSTANDING customer support!

    Regards,
    Lee

    #1369982

    Hi Lee,

    It’s a pleasure that we could help you :)

    As for the location of image sizes, you can find it in functions.php of your child theme:

    // Remove unneeded WP image sizes
    // Remove default image sizes here. 
    function prefix_remove_default_images( $sizes ) {
      // do NOT remove small and medium sizes, they are used in backend Media Library!
      // unset( $sizes['small']); // 150px
      // unset( $sizes['medium']); // 300px
      unset( $sizes['large']); // 1024px
      unset( $sizes['medium_large']); // 768px
      unset( $sizes['extra_large']); // 1500px
      return $sizes;
    }
    
    add_filter( 'intermediate_image_sizes_advanced', 'prefix_remove_default_images' );
    
    function remove_enfold_image_sizes() {
    // do NOT remove widget size, is used in backend portfolio items!
    // remove_image_size('widget');
      remove_image_size('square');
      remove_image_size('featured');
      remove_image_size('featured_large');
      remove_image_size('portfolio_small');
      remove_image_size('gallery');
      remove_image_size('magazine');
      remove_image_size('masonry');
      remove_image_size('entry_without_sidebar');
      remove_image_size('entry_with_sidebar');
      remove_image_size('shop_thumbnail');
      remove_image_size('shop_catalog');
      remove_image_size('shop_single'); 
      remove_image_size('shop_gallery_thumbnail');
    	
      remove_image_size('1536x1536'); 
      remove_image_size('2048x2048');	
    }
    add_action('init', 'remove_enfold_image_sizes');

    if you want those size back, you just remove the line of code, and you can regenerate them in Tools > Regenerate Thumbnails.
    Hope this helps.

    Best regards,
    Nikko

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