Viewing 6 posts - 1 through 6 (of 6 total)
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  • February 7, 2022 at 2:57 pm #1339376
    philthebass

    Hi,

    We just updated to Enfold 4.8.9 and now we can’t add product to cart from the product page.

    If we disable Enfold and use 2022 it works as intended.

    Also disabled caching and get the same issue.

    I have included the steps to reproduce in the private content box.

    Any suggestions for a fix would be greatly appreciated.

    With thanks

    Phil

    February 8, 2022 at 4:57 am #1339490
    Rikard

    Hi Phil,

    It seems to be working as expected on my end using Chrome, please see screenshot in private. Could you try using a different browser to see if that helps?

    Best regards,
    Rikard

    February 8, 2022 at 10:51 am #1339557
    philthebass

    Hi Rikard,

    It seems to be intermittent and I get the same issue on Safari, Chrome and Firefox on both desktop and mobile.

    The first time a product is added during a fresh session, it is not added to cart. Try a second or third time and then it’s added.

    The moment I disable Enfold and use 2022 the issue goes away.

    I’ve attached a video showing the fail the first time.

    What’s worrying is that it’s intermittent and I don’t see ant console errors.

    I’ve also updated to the latest version of Enfold. Still have the same issue.

    Regards

    Phil

    February 9, 2022 at 7:45 am #1339712
    Ismael

    Hi,

    Thank you for the info.

    We were not able to reproduce the issue on our end either, using Firefox Dev on Windows 10. We tried it multiple times, cleaned the cache, add the products and everything worked as expected. Have you tried disabling the plugins temporarily, or have you tried checking it using another device or computer?

    Best regards,
    Ismael

    February 9, 2022 at 10:15 am #1339752
    philthebass

    Hi Ismael,

    After a couple of hours of disabling plugins and re-enabling one by one, it looks like AddThis plugin was causing the issue. It hasn’t been updated in 3 years!

    To get around this I’ve installed the code in the header manually and that seems to work.

    Thanks for your help.

    Regards

    Phil

    February 9, 2022 at 2:40 pm #1339814
    Mike

    Hi,
    Glad to hear that you have this sorted out, if you have any further questions please create a new thread and we will gladly try to help you. Thank you for using Enfold.

    Best regards,
    Mike

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