Viewing 11 posts - 1 through 11 (of 11 total)
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  • November 14, 2015 at 12:23 pm #535836
    SomeBloke

    I’ve had this problem in the past and i just changed the PHP version to 5.2 and it fixed it, however this time this fix does not work.

    No items will add to cart
    I’m unable to add/remove plugins or make any changes it seems in the admin area

    November 14, 2015 at 4:46 pm #535898
    Elliott

    Hi SomeBloke!

    Your using Enfold version, 2.8.1. You’ll need to update to the latest version, 3.4.2.

    See here for updating via FTP, http://kriesi.at/documentation/enfold/portfolio-item/update-theme-files-with-ftp/.

    Cheers!
    Elliott

    November 15, 2015 at 9:45 pm #536225
    SomeBloke

    Heya,
    I’m purposely using that version, I haven’t updated WordPress in ages

    I’m using a plugin which stops all updates to the site

    The site was actually working fine up until a couple days ago and had been (since v2.8.1)

    For some reason yesterday things just stopped adding to the cart

    November 16, 2015 at 6:01 pm #536743
    Elliott

    Hey!

    It would be best to update WordPress. If you continue to use an outdated copy then it will be easier for hackers to compromise your site.

    Best regards,
    Elliott

    November 16, 2015 at 11:19 pm #536946
    SomeBloke

    Okay I manually updated the theme, then wordpress

    Then I got stuck in a never-ending loop of ‘update your database’ then click continue and it’d ask me to update again

    Good job I had backed up the site.

    Any idea how I do this moving forward?

    November 18, 2015 at 6:32 pm #538444
    Elliott

    Hi!

    The update is not working? You must be using a very old version of WordPress. Hmm, not sure what we can do here. I would try reinstalling to see what happens but of course make a backup before hand.

    Cheers!
    Elliott

    November 20, 2015 at 9:04 pm #539921
    SomeBloke

    No it’s not :(

    The version is 3.9.9, so not too old, but in fairness not the newest!

    I tried to reinstall and it’s not taking the update

    Wordpress isn’t allownig me to deactivate plugins or save any changes in the admin area either which is strange…

    November 20, 2015 at 10:15 pm #539965
    Elliott

    Hey!

    I would try reinstalling WordPress then.

    Cheers!
    Elliott

    November 25, 2015 at 11:19 pm #542763
    SomeBloke

    Hi,

    I did already say that I’ve tried updating WordPress, which didn’t work.

    Turned out that my database was 3mb over quota which was causing:
    1. changes not to be saved
    2. plugins unable to deactivate
    3. any kinda database query to run

    November 26, 2015 at 7:54 am #542885
    Rikard

    Hi,

    The WordPress loop on update is most likely because it’s extending beyond the timeout limit, could you try contacting your hosting provider to increase it so that the update is allowed to finish?

    Thanks,
    Rikard

    November 30, 2015 at 12:48 am #544240
    SomeBloke

    Heya,

    Turned out the database was over quota.

    Optimizing the database helped reduce my database from 153mb to 119mb – this immediately fixed the problem

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