Viewing 30 posts - 1 through 30 (of 33 total)
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  • February 15, 2018 at 10:24 pm #912978
    tremblayly

    Hi
    I just updated both the WooCommcerce plugins and the Enfold theme on my staging server.

    My products shortcode I use, that display selected products in 4 cols, not longer display these correctly. So instead off displaying a 4-col selection, it displays only three and the fourth one on the next row.

    Here’s are links whee you can see these:
    http://herbalhealing.staging.wpengine.com/wholesale (hosted on WPengine)

    Home

    Thanks
    Lyse

    February 15, 2018 at 11:40 pm #913022
    tremblayly

    Hi,
    Could this issue also be causing my registration to display incorrectly? Here’s the link to it: https://www.herbalhealinginc.com/wholesale-registration

    Thanks
    Lyse

    February 15, 2018 at 11:55 pm #913026
    tremblayly

    Here’s a link to the registration on my staging server where it displays correctly: http://herbalhealing.staging.wpengine.com/wholesale-registration (hosted on WPengine)

    February 17, 2018 at 6:06 am #913492
    Victoria

    Hi Lyse,

    We will need credentials to see the products issue. Can you please post those in private?

    Registration pages look the same on my end. Can you please attach a few screenshots of the issue?

    Best regards,
    Victoria

    February 17, 2018 at 4:35 pm #913669
    tremblayly

    Hi Victoria,

    See below credentials.

    Thanks
    Lyse

    February 18, 2018 at 7:50 am #913804
    Victoria

    Hi Lyse,

    Credentials did not work for me. Could you please update the credentials?

    Best regards,
    Victoria

    February 18, 2018 at 8:37 am #913824
    tremblayly

    Sorry Victoria. I have resetted the password. Please try again.

    February 18, 2018 at 10:27 am #913854
    Victoria

    Hi Lyse,

    Here is the code you can put in Enfold > General Styling > Quick Css,  if it does not work, put into themes/enfold/css/custom.css

    
.products .product.first {
    clear: none;
}

    If you need further assistance please let us know.

    Best regards,
    Victoria

    February 18, 2018 at 4:13 pm #913948
    tremblayly

    Hi Victoria
    It moved the 4th product on the same row as the others but the two products in the center butt against each other.
    Have a look here: http://herbalhealing.staging.wpengine.com/ (hosted on WPengine)
    Thanks
    Lyse

    February 18, 2018 at 9:46 pm #914022
    Basilis

    Hi,

    In which page you are using 4 of them? I checked all the site and I can see 3 everywhere, have you changed it for a reason?

    Best regards,
    Basilis

    February 19, 2018 at 1:06 am #914076
    tremblayly

    Hi Basilis,

    Here where you can see what’s happening: http://herbalhealing.staging.wpengine.com/ (hosted on WPengine)

    Thanks
    Lyse

    February 19, 2018 at 1:20 am #914083
    tremblayly

    Look at the featured products section at the very bottom of the page

    February 19, 2018 at 3:24 pm #914296
    Victoria

    Hi Lyse,

    Seems to work fine on my end. Could you please attach some screenshots of the issue?

    Best regards,
    Victoria

    February 19, 2018 at 4:05 pm #914341
    tremblayly

    Hi Victoria,

    Here’s a screen shot:
    https://www.dropbox.com/s/mmsevsvtsanb9ch/4-col%20issue.jpg?dl=0

    It’s right on my home page on both my staging and live site.

    Lyse

    February 19, 2018 at 8:55 pm #914528
    Basilis

    Hi,

    I can see it, it seems that there is a padding space.
    Have you added ant custom code at all for there?

    Best regards,
    Basilis

    February 19, 2018 at 9:04 pm #914538
    tremblayly

    Hi Basilis

    All was displaying well before the updates. The only CSS that Victoria recommended is what I added which made the next row move up to the first row, but I was left with the butting issue.
    Thanks
    Lyse

    February 20, 2018 at 6:36 am #914712
    Ismael

    Hi,

    Please remove the previous css modification then modify the config-templatebuilder > avia-shortcodes > productslider.php file. Add this code around line 402.

    wc_reset_loop();

    Best regards,
    Ismael

    February 20, 2018 at 7:24 pm #914963
    tremblayly

    Hi Ismael,

    I edited the file you suggested and added the code on line 402. But the problem is not fixed. I also tried on my staging area, where there is not cache, and still the grid first row is broken into two rows.

    Thanks
    Lyse

    February 21, 2018 at 5:41 am #915262
    Ismael

    Hi,

    Thanks for the update. I didn’t notice the product grid element. Please move the wc_reset_loop() function inside the query_entries function around line 679. I tried to edit the file via the Appearance > Editor panel but I got errors. This fix is going to be included in the latest version of the theme.

    Best regards,
    Ismael

    February 21, 2018 at 4:31 pm #915548
    tremblayly

    Hi Ismael,

    It’s still not working even after moving the code to line 679. This is for both my live and staging.
    see where here: 

    			$query = apply_filters( 'avia_product_slide_query', $query, $params );
			query_posts( $query );
			
			wc_reset_loop();   
		   
		    // store the queried post ids in

    Thanks
    Lyse

    February 22, 2018 at 4:06 am #915835
    Ismael

    Hi,

    Thank you for the update. Please provide the FTP details in the private field. We can’t modify the file in the Appearance > Editor panel.

    Best regards,
    Ismael

    February 22, 2018 at 6:52 pm #916207
    tremblayly
    This reply has been marked as private.
    February 22, 2018 at 6:53 pm #916208
    tremblayly
    This reply has been marked as private.
    February 24, 2018 at 4:38 am #916955
    Ismael

    Hi,

    The SFTP login credentials are not working. Please check it carefully. Do we have to connect to a specific port?

    Best regards,
    Ismael

    February 24, 2018 at 4:45 am #916958
    tremblayly

    Hi Ismael,
    Yes Port 2222
    I also resetted the password (kept it the same)
    Lyse

    February 24, 2018 at 5:38 am #916974
    Ismael

    Hi,

    Are you sure that this is the correct directory? I deleted the content of the header.php file intentionally to create an error but the site is still working properly.

    Best regards,
    Ismael

    February 24, 2018 at 6:16 pm #917189
    tremblayly

    Hi Ismael,

    The home page product grid is displaying correctly.
    See here: https://www.herbalhealinginc.com/

    Lyse

    February 25, 2018 at 10:44 pm #917605
    tremblayly

    Hi Ismael,
    Just found this page here that does not display the grid correctly:

    Wholesale

    Can you have a look?
    Thanks
    Lyse

    February 26, 2018 at 9:47 am #917714
    Ismael

    Hi,

    Are you sure that this is the correct directory? I deleted the content of the header.php file intentionally to create an error but the site is still working properly.

    Is that the access to the live site? The staging site no longer exist.

    Best regards,
    Ismael

    February 26, 2018 at 4:37 pm #917879
    tremblayly

    Hi Ismael,
    This is access to the live website and the staging still exists with the same issues.
    Lyse

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