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AuthorPosts
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May 2, 2018 at 7:51 pm #950234
Hi,
I have noticed that the product star review widget does not appear anymore if you don’t have a single review? Do you have a way around to have it display as it’s supposed to?
Thanks
May 3, 2018 at 9:54 pm #951112Hi dhuet,
I have the same problem after the 4.3.1 update, i.e. here: https://silverscreen.tours/tours/14-day-the-lord-of-the-rings-tour/#tab-id-4
@Support Team: This looks like a 4.3.1 related bug. Can you please look into it?
Thanks
Per- This reply was modified 6 years, 7 months ago by Peroks.
May 4, 2018 at 5:35 am #951297Hi,
Thank you for using Enfold.
Did you update the theme manually? Please check if the product_snippets shortcode are still outside the product_snippets folder in the configtemplatebuilder > aviashortcodes folder. Provide the login details if that’s not the case.
Best regards,
IsmaelMay 4, 2018 at 11:01 am #951519Hi Ismael,
No manual update, the new 4.3.1 folder structure is in place. The login details are provided as private content.
Thanls
PerMay 4, 2018 at 4:41 pm #951759Hi,
I have updated manually the latest Enfold but it still does not show up.May 6, 2018 at 7:40 pm #952369Hi,
We have some issues with our widgets.
Please allow us some time while we work to get those things fixed.We appreciate your patience and understanding
Best regards,
BasilisMay 6, 2018 at 8:05 pm #952377Thank you. I appreciate it.
June 7, 2018 at 10:22 am #968477Hi,
can you please give us an update on this issue. It was not fixed in the last two updates (4.4.0. and 4.4.1).
Thanks
PerJune 7, 2018 at 4:29 pm #969692Hi,
I have upgraded to the latest Enfold. they still don’t show up.June 10, 2018 at 5:52 pm #970811Hi,
The issue should be fixed on the latest version.
Can you delete the old theme from FTP and re-upload it again, please?Best regards,
BasilisJune 10, 2018 at 8:23 pm #970876I will do that and get back to you.
June 10, 2018 at 8:33 pm #970877I just re-upload the theme from scratch That did not fix the problem.
June 11, 2018 at 8:29 am #970980Dear Team Kriesti,
can you please take this issue seriously and at least give us feedback on when you intend to fix it? The review widget has been broken for more than a month now.
Thanks
PerJune 12, 2018 at 8:51 pm #971828Hi,
Reported to our developers so they can patch the issue ASAP.
Best regards,
BasilisJune 19, 2018 at 10:33 am #974669Hi,
Do you guys have an ETA to when this issue should be resolved?
Thanks,
D.June 19, 2018 at 8:10 pm #974918Hi dhuet,
Have you tried the solution posted in this thread?
Best regards,
VictoriaJuly 10, 2018 at 8:59 pm #983817Hi,
Victoria, I can’t see what you have posted. Did you guys found a fix for this?
July 11, 2018 at 5:57 am #984034Hi dhuet,
What exactly can’t you see? Did you check the link Victoria posted? https://kriesi.at/support/topic/product-reviews-dont-appear-on-site-when-using-alb/
Best regards,
RikardJuly 11, 2018 at 4:31 pm #984280Yes, I look into those and try to apply the suggestion but no luck. it’s the same issue if there are no reviews, the review box copature do not show up.
July 12, 2018 at 2:22 am #984412Hey, it looks like it fixed now. I may have been caching the old info.
July 12, 2018 at 6:38 am #984516 -
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