-
Posts
-
Hi, I am taking over the web design of our company website and it seems as though we purchased your theme but I am unable to locate a license key. The account the template was purchased on wasn’t mine but I need it to log into the support and get help with my theme. Is there any other way to get this?
Hi Whitney!
Thanks for contacting us!
I am afraid the only way to get full support and theme updates is by having access to a Themeforest account which was used to purchase the theme.
The easiest way would be to get in touch with your developer and ask her/him for the purchase code and an API key. That would allow you to create a forum account here (one that got access to more than the pre-sale question area) and would also allow you to update the theme from your backend.
If you cant get in touch with your developer for whatever reason, you can also try to contact Envato support and ask them if its possible for them to credit the purchase to a Themeforest account of your own: https://help.market.envato.com/hc/en-us/requests/new
However this will probably only work if your developer already sent you a payment receipt or something similar for the purchase.Last option would be to create a themeforest account of your own and use it to re-purchase the theme.
I hope one of the first two options works out for you, but unfortunately we can’t help until we have a valid verification that the theme was purchased properly. This is necessary for us, since there are quite a few people out there who don’t buy the theme on themeforest and instead download it for free on illegal file sharing sites and then even have the audacity to ask us for support.
Sorry for that!
Best regards,
YigitOk thank you for your help, you wouldn’t be able to help with a theme support question would you?
Hey!
You are welcome!
Even though it is agains our policy, we do not mind answering if it is a simple or a quick one :)
Cheers!
YigitAwesome! I’m not sure if you will be able to answer this one then but I will give it a try!
Right now I am working on updating our WooCommerce Product pages. Currently when editing the product I try to add the “Product Info Tab” into my avia layout builder and upon updating the page it pretty much wipes everything out.
Below I gave the link to my staging website of the page that is messed up (sport-cushion) and another product with no “Product Info Tab” (campad)
I’m not sure if this is even theme related or if you can help but I am no developer so this one has stumped me.
Thank you!
WhitneyHi Whitney,
Do you use custom HTML on your page?
That usually happens when HTML tags are not properly opened and/or closed. For example, correct way to add Strong tag to your content would be as following<strong>Here is my strong text!</strong>Please make sure that is not the case :)
Best regards,
YigitHi Yigit,
I don’t happen to see any custom HTML tags that aren’t closed or out of place. I am generally able to add pretty much any other element except the product info tab which seems to be really weird.
Hi!
Does the same thing happen when you add Product Info Tab to “campad” product as well?
Regards,
YigitYes, it seems to have the same issues when adding the Product info tab to any other product
Hey!
I see. Unfortunately, since we have not received such report from other users before and you are not registered, i am afraid we cannot assist you any further.
If you manage to receive login credentials from previous developer, please feel free to register to our forum – https://kriesi.at/support/register/ and start a new thread under Enfold sub forum so we can look into it :)
Regards,
Yigit
- You must be logged in to reply to this topic.