Viewing 16 posts - 1 through 16 (of 16 total)
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  • #949591

    When you click on the product image to go and select the different variations of it (IE shirt size & color) the product image is not showing or the descriptions. Below is a link to see.

    #949616

    Hey DaFool71,

    Please add the following to quick css:

    .woocommerce-product-gallery.woocommerce-product-gallery--with-images.woocommerce-product-gallery--columns-4.images{
    opacity:1!important;
    }
    
    .js_active .woocommerce-tabs .panel{
    display:block!important;
    }

    Best regards,
    Jordan Shannon

    #949622

    Thank you that worked but I still would like the tab function to work and not just display all at 1 time

    #950329

    Any update on this?

    #950510

    Hi DaFool71,

    Can you give us temporary admin access to your website in the private content box below, so that we can have a closer look?

    Best regards,
    Victoria

    #950767

    I am not aware if I do. Login info below

    #951374

    Hi DaFool71,

    I have tried to login with the credentials you gave however it doesn’t work. Please check.

    Best regards,
    Nikko

    #952680

    Updated below

    #953026

    Any update on this issue?

    #953793

    Hi DaFool71,

    We apologize for the late response.
    I have checked your site and the issue that prevents your site from working properly is this error:

    Uncaught ReferenceError: jQuery is not defined

    Can you also give us ftp access? as well as permission to temporarily disable your plugins just to isolate the issue.

    Best regards,
    Nikko

    #953986

    Sure thing

    #954581

    Hi DaFool71,

    Can we ask for the ftp username as well?
    I have tried the same username you gave for admin access, but it doesn’t work, please check.

    Best regards,
    Nikko

    #954601

    Sorry about that

    #954793

    Hi DaFool71,

    Thanks for giving us ftp access.
    However I still could not figure out how to fix this error on your end:

    Uncaught ReferenceError: jQuery is not defined

    Though I did notice that jquery.js is being loaded last which is most likely what’s causing the issue as shown in screenshot 1 in private content.
    Also I did notice when viewing page source of your site (at the bottom), I see this script (2nd screenshot in private content).
    I’m hesitant to disable all plugins on your site just to isolate the issue, however can you disable the plugin that’s responsible for it?

    Best regards,
    Nikko

    #954906

    Thank you very much Nikko for your help with this. The problem was with cloudflare’s Rocket Loader setting which is in beta. I turned that off and it is all working again. Thank you for the awesome support.

    #955123

    Hi DaFool71,

    Glad that we could help and thanks for your kind words, we appreciate it a lot :)
    Feel free to comeback if you need further assistance.
    Thanks for using Enfold and have a great day!

    Best regards,
    Nikko

Viewing 16 posts - 1 through 16 (of 16 total)
  • The topic ‘Product images not showing since update’ is closed to new replies.