Viewing 16 posts - 1 through 16 (of 16 total)
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  • March 1, 2018 at 11:56 am #919569
    integraing

    Hi,
    I’m updating my website, but I have a problem with lightbox in products with only one image (in products with more than 1 image it works). The woocommerce 3.0 gallery with zoom is enabled in enfold setting (if I disable it, the lightbox works on all products).

    I attached the website credentials in private content.

    Please, can you help me?

    Thank you.

    March 2, 2018 at 10:55 am #920212
    Nikko

    Hey integraing,

    Yes, I have tested it and I can reproduce the same issue on my end and have already reported this bug to Kriesi and our devs, they should be able to check on it and fix the problem once they have resolved other issues they are currently working on :)

    Best regards,
    Nikko

    March 2, 2018 at 4:07 pm #920404
    integraing

    Thank you Nikko, waiting for your reply.

    Best regards

    March 2, 2018 at 4:22 pm #920414
    Nikko

    Hi,

    You’re welcome :) At the moment a ticket has already been made though the developers are still busy working on other issues. We assure you that our devs will look into it as soon as they can.

    Best regards,
    Nikko

    March 5, 2018 at 9:40 am #921366
    integraing

    Ok, thank you.
    Any chance to have the fix before the next release? I need it because my website is live with the bug.

    March 5, 2018 at 4:26 pm #921547
    Nikko

    Hi,

    I could not assure the fix would be made before the next release but we will try to help you with it and update you once a fix is made. For the meantime, as a temporary workaround, add an image to the product gallery just to enable the lightbox.

    Best regards,
    Nikko

    March 19, 2018 at 11:09 am #928990
    integraing

    Hi Nikko,
    did you have found the fix for this bug?

    March 19, 2018 at 8:23 pm #929302
    kbarranco

    me too- need the fix

    March 20, 2018 at 4:01 pm #929900
    Nikko

    Hi,

    Sorry for the late response, can you try to update it to the latest version of Enfold, I have tested it on my end and it works fine. Make sure also that there is only 1 enfold theme in the themes folder. Hope this helps.

    Best regards,
    Nikko

    March 20, 2018 at 4:04 pm #929902
    integraing

    Hi,
    I already have the 4.2.6 version of the theme

    March 21, 2018 at 10:32 am #930468
    Nikko

    Hi integraing,

    I have checked the site you gave with the login access, and in Appearance > Themes, it has both Enfold 4.2.4 and 4.2.5, can you remove 4.2.4 and update 4.2.5 to 4.2.6?

    Best regards,
    Nikko

    March 23, 2018 at 9:22 pm #932115
    kbarranco

    oh glad you found that. So just so I don’t mess things up: I should delete the enfold 4.2.4.
    How do I keep the child theme and update via file manager without losing anything?

    update:
    I started to try to delete the parent theme from Appearance –> theme and don’t see a ‘delete” option
    https://ibb.co/hYdC5S

    • This reply was modified 6 years, 9 months ago by kbarranco.
    March 24, 2018 at 9:42 am #932274
    Victoria

    Hi kbarranco,

    It might be easier to delete the folder via FTP, and leave only the fresh one.

    Best regards,
    Victoria

    • This reply was modified 6 years, 9 months ago by Victoria.
    April 17, 2018 at 1:08 am #942848
    hiresd

    Hi Nikko,
    I’m getting the same issue, and I’m using Enfold 4.2.6 with a child theme.
    Do you have any advice? Thank you!

    April 19, 2018 at 1:42 am #943825
    Basilis

    Hi,

    What files does your child theme include, so we can be able to review?

    Best regards,
    Basilis

    May 11, 2018 at 11:06 am #955174
    Ismael

    Hi!

    Another user found a temporary workaround. You can find it here.

    // https://kriesi.at/support/topic/woocommerce-lightbox-not-showing-up-on-products-with-single-one-image/

    Regards,
    Ismael

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