Viewing 13 posts - 1 through 13 (of 13 total)
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  • November 20, 2017 at 11:10 am #879038
    simplicityltd

    Hi,

    The title pretty much explains it; I’m not seeing the gallery of images below the product image on the single product page like you have in the default product page on your demo

    Example product URL is

    Window Art Decal Kea, Lake Wanaka

    I’m using the advanced visual editor for product pages; a stripped down version of your ‘custom product 1’. How do I add a gallery under the product image please?

    Cheers

    November 21, 2017 at 3:20 pm #879757
    Nikko

    Hey simplicityltd,

    Please post us your login credentials (in the “private data” field), so we can take a look at your backend.

    1. Install and activate ” Temporary Login Without Password “.
    2. Go to ” Users > Temporary Logins ” on the left-side menu.
    3. Click ” Create New “.
    4. Add the email address for the account ( you can use (Email address hidden if logged out) ), as well as the ” Role ” making that the highest possible and the expiry about four days
      ( do be sure that we have enough time to debug ).
    5. Click ” Submit “.
    6. You’ll now have a temporary account. Please provide us here in the private section the URL, so we can login and help you out.

    When your issue is fixed, you can always remove the plugin!
    If you prefer to not use the plugin, you can manually create a admin user and post the login credentials in the “private data” field.

    Best regards,
    Nikko

    November 21, 2017 at 11:58 pm #879963
    simplicityltd

    Here you go
    Thank you

    November 22, 2017 at 3:00 pm #880303
    Nikko

    Hi,

    Thanks, I clicked on the link you gave however it asks for verification code. The plugin shouldn’t ask for a verification code. Maybe you can manually create a temporary admin account.

    Best regards,
    Nikko

    November 22, 2017 at 11:26 pm #880517
    simplicityltd

    Try the link again now, I had two factor authentication turned on for admin accounts. Have tested the link and its all good now.

    Cheers

    November 22, 2017 at 11:36 pm #880523
    simplicityltd

    While you are in there, can you please see if you can figure out why no lightbox is coming up when you click a product image on the single product image pages?

    Cheers

    November 23, 2017 at 3:39 am #880579
    simplicityltd

    Hi,
    Again while you are in there, I’m not sure if this is a you thing or a woocommerce thing but could you please try and answer the following for me?

    – when you view all the products in a category, the images are being cropped. I have hard crop set in Woocommece display settings but as I understand it, this just means the image gets resized to fit the dimensions without cropping or stretching it. ie for this artwork, the longest side would be reduced to the dimension setting of the product catalogue setting and the ratio would be kept to then show the whole image? Is this not correct?

    – Why is there no lightbox on the single page product image?

    – how do I remove all hover effects on product catalogue view because the gallery thumbnails aren’t the same dimensions as the product images so when they appear you can still see part of the original product image.

    thank you

    November 23, 2017 at 6:09 am #880592
    Nikko

    Hi,

    Thanks it works now. For the products, don’t use Avia Layout Builder, just use the default Editor and it should work just fine.

    For the lightbox, it’s the same, just use default editor and it should be working.

    For hover effects, try adding this css code in Quick CSS (located in Enfold > General Styling):

    .related.products img.avia-product-hover {
    display: none !important;
}

    Best regards,
    Nikko

    November 23, 2017 at 9:15 am #880625
    simplicityltd

    Mate, I;ve got about 180 products in there now, all built with avia! please dont tell me you want me to go and change them all back to standard?! that’ll take me for ever! Got a plan B?

    thanks for the css code

    November 23, 2017 at 3:06 pm #880718
    Nikko

    Hi,

    I understand, it might be a bit different but the only workaround I can think of is use Gallery below the product image. Other than that I don’t think there is another way.

    Best regards,
    Nikko

    November 23, 2017 at 11:43 pm #880971
    simplicityltd

    OK, so I;ve done one product as a test

    Greeting Card – Rangitoto Island #1467 (Copy)

    the gallery is there but still no lightbox? oh and the sidebar has dropped down below the product rather than to the side?

    I really dont want to have to do all these products again… any ideas

    November 24, 2017 at 12:01 am #880976
    simplicityltd

    Correction, found the lightbox and some code to add the sidebar back to the single product page
    Thanks

    November 24, 2017 at 3:40 am #880996
    Nikko

    Hi,

    I hate to say this but there’s no other way to do that, since if you use ALB whatever is there in the backend is what you get on the front and there’s no way to insert any code for the gallery below the single image to appear, if we try add that code it will be inserted after the layout you made or just above the footer. I know it’s really inconvenient since it’s a lot of products and you already spent a lot of time adding them but there’s really no other way to do that.

    Best regards,
    Nikko

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