Viewing 14 posts - 1 through 14 (of 14 total)
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  • September 12, 2016 at 5:48 pm #685292
    opedmarketing

    Hi there

    At link below, I’ve added additional product photos in the “product gallery” but they aren’t working for some reason.

    I’ve also gone into the demo pages and tried replacing the product gallery images, and still not working, so something strange going on.

    Thanks for help in advance.

    September 14, 2016 at 5:48 am #686141
    Rikard

    Hi opedmarketing,

    I’m not sure I understand what you mean by that, could you send us a temporary admin login so that we can have a closer look? You can post the details in the Private Content section of your reply.

    Best regards,
    Rikard

    September 14, 2016 at 2:42 pm #686381
    opedmarketing

    Thanks, login attached

    September 15, 2016 at 11:22 pm #687148
    opedmarketing

    Any luck? Let me know if you understand what I’m saying. Thanks again!

    September 19, 2016 at 4:46 pm #688607
    Andy

    Hi,

    about which images are you talking about? I checked link in private section, but I can’t any images at all. Can you explain further and provide us screenshots showing what’s going on for you please? use imgur.com or dropbox.

    However, please update the theme to the latest version. That should fix any issues you are currently experiencing :)

    To update to the latest version follow the simple instructions here. (Or if you want the super detailed explanation you can read this blog post)

    If that does not help, feel free to reply here and we will take a closer look at the issue. In that case please also add your WordPress login credentials (in the “private data” field) so we can take a look at your admin area

    Best regards,
    Andy

    September 19, 2016 at 5:21 pm #688629
    opedmarketing

    Hello

    I updated the theme, still having same issues. I add featured image and/or product gallery images and they do not show up after I save a view them on live site.

    See more info including login in private content box.

    September 20, 2016 at 12:36 pm #689110
    Andy

    Hi,

    it seems you missed the note:
    “Please note that the Advanced Layout Builder for products will not work with all WooCommerce Extensions”

    Deactivate ALB and it should work fine for you.

    Best regards,
    Andy

    September 20, 2016 at 3:49 pm #689349
    opedmarketing

    Okay, but if I disable it, say on this page: http://test-store.ambir-developers.com/product/red-velvet/ then I lose all the custom tabs (which I want to keep). Is there no way to keep the ALB and add the product gallery?

    Thanks,
    Robert

    September 21, 2016 at 1:09 pm #689759
    Andy

    Hi,

    follow this thread: https://kriesi.at/support/topic/product-page-within-alb/

    Best regards,
    Andy

    September 23, 2016 at 5:56 pm #690954
    opedmarketing

    Hi

    I have debug enabled in my installation, but I’m still not seeing any special output, where specifically should I be seeing it? Can I get a screenshot?

    Thanks,
    Robert

    September 23, 2016 at 9:07 pm #691012
    Andy

    Hi,

    after enabling debug mode you will see shortcodes below ALB’s content:

    View post on imgur.com

    Best regards,
    Andy

    September 27, 2016 at 11:10 pm #692459
    opedmarketing

    I have enabled debug mode, but still don’t see the shortcodes.

    September 29, 2016 at 5:16 pm #693255
    opedmarketing

    Hi Guys

    It’s been two weeks and I haven’t been able to resolve this issue that’s preventing us from further progress on our website.

    Can I get some support that doesn’t take days to get a response back, happy to pay for added support, this is a pressing issue.

    Thank you,
    Robert

    September 30, 2016 at 1:06 pm #693678
    Andy

    Hi,

    try to use a child theme: http://kriesi.at/documentation/enfold/using-a-child-theme/ for activating debug mode. Deactivate all your plugins.

    If you want faster help, feel free to hire a freelance developer here: http://kriesi.at/contact/customization

    Best regards,
    Andy

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