Product Description and Product Image light box STILL missing in all VIEWS - Support

Viewing 14 posts - 31 through 44 (of 44 total)

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October 30, 2014 at 9:42 pm #343735

vegaspro
Participant

When I set it as 335px it cuts off all images!!

October 31, 2014 at 4:29 pm #344106

Andy
Inactive Moderator

Hey!

thats why I said please follow Ismael’s instructions. Thank you.

Best regards,
Andy

October 31, 2014 at 5:10 pm #344164

vegaspro
Participant

1. “Adjust the Catalog Images size then enable the Hard Crop? parameter. ” Adjust the image size to what???

2. If I just restore from backup so the site is back to how we wanted it, how do we fix the bug then? I don’t want to lose the settings again.

October 31, 2014 at 5:24 pm #344170

Andy
Inactive Moderator

Hey!

adjust image sizes to your needs, of course.
Your other images which are cropped correctly on http://ariaguitarsglobal.com/product-category/products/acoustic-guitars/sinsonido-series-acoustic-guitars/ have the size 448×510. If you want to keep this size you should adjust it to this.
But at first you could just try to delete the two images which are not working and upload them again. You also could try to regenerate your images using this plugin: https://wordpress.org/plugins/regenerate-thumbnails/

Regards,
Andy

November 1, 2014 at 4:15 am #344464

vegaspro
Participant

Still not following. Set 448×510 where? You should be more specific so we don’t have to drag this out.

We want the images to be the same size as you see them now. The 2 products they recently added are wrong sizes.

Frustrating.

November 1, 2014 at 4:41 am #344467

Josue
Inactive Moderator

Hey!

WooCommerce > Settings > Products > Product Image Sizes > Catalog Images, here – http://screencast.com/t/jaVFA2uS.

Best regards,
Josue

November 1, 2014 at 5:11 am #344472

vegaspro
Participant

I know where the settings are, but not sure WHICH one I touch to get the desired output..

November 1, 2014 at 5:38 am #344474

Josue
Inactive Moderator

The first one, “Catalog Images”, increase the second value (height).

Best regards,
Josue

November 4, 2014 at 5:48 pm #345956

vegaspro
Participant

This reply has been marked as private.

November 4, 2014 at 11:12 pm #346200

Andy
Inactive Moderator

Hi!

In WooCommerce > Settings > Products > Product Image Sizes
you will see an important sentence:
“These settings affect the actual dimensions of images in your catalog – the display on the front-end will still be affected by CSS styles. After changing these settings you may need to regenerate your thumbnails.”

Please follow these instructions using this plugin: https://wordpress.org/plugins/regenerate-thumbnails/

Just deleting and adding them again won’t work!

Cheers!
Andy

November 6, 2014 at 8:27 pm #347337

vegaspro
Participant

This reply has been marked as private.

November 6, 2014 at 11:53 pm #347456

Andy
Inactive Moderator

Hey!

That’s because the guitars have slightly different height in your images. See screenshot:

Best regards,
Andy

November 7, 2014 at 5:20 am #347521

vegaspro
Participant

The original problem still exists, product description and lightbox images are gone when you are logged OUT of admin

November 7, 2014 at 10:01 am #347606

Ismael
Moderator

Hey!

I’m sorry but this seems issue to be fixed when all plugins are deactivated as I have mentioned on my previous post.

https://kriesi.at/support/topic/product-description-and-product-image-light-box-still-missing-in-all-views/#post-342048

Again, please deactivate all plugins except woocommerce then check the product page on a different browser. If the issue is gone, try to activate the plugins one at a time to find the chaotic plugin.

Best regards,
Ismael
Author

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