Viewing 11 posts - 1 through 11 (of 11 total)
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    Posts
  • October 20, 2018 at 2:14 pm #1024345
    aa117

    Hello,

    I am in need of some help. After updated the Enfold theme to the latest version the product description and image has disappeared, you can see example in private content.

    I have only 1 plugin active, woocommerce. I don’t run any other plugins.

    Can someone please help me with this issue.

    Thanks

    October 21, 2018 at 6:01 pm #1024538
    Mike

    Hey aa117,
    I took a look at your page and I found that your product tabs were hidden with this css in your merged css file:

    .js_active .woocommerce-tabs .panel {
    display:none;
}

    and your product image with a inline opacity: 0
    Please include a admin login in the Private Content area so we can take a closer look at why this is happening.

    Best regards,
    Mike

    October 21, 2018 at 6:54 pm #1024560
    aa117

    Hello Mike

    I have just switched to Enfold parent theme and images/product info is working fine. The problem seems to occur when I switch to the child theme.

    October 22, 2018 at 7:23 am #1024706
    Rikard

    Hi,

    I asked you for login details in your other thread, please post them here instead and keep to this thread from now on.

    Best regards,
    Rikard

    October 22, 2018 at 10:33 am #1024764
    aa117
    This reply has been marked as private.
    October 23, 2018 at 4:32 am #1025221
    Rikard

    Hi,

    Thanks for that. Did you try activating the parent theme to see if the problem goes away? If it does then it likely means that the problem is coming from your header.php file in your child theme. You would then need to copy the latest version of that file and add it to your child theme.

    Best regards,
    Rikard

    October 23, 2018 at 10:40 am #1025321
    aa117

    Thanks, Yes switching to parent theme seems to work fine.

    I have just replaced the the header file and site still not fixed.

    October 23, 2018 at 11:03 am #1025328
    aa117

    Can you please take a look.

    October 24, 2018 at 5:20 am #1025783
    Mike

    Hi,
    I believe there was an error in your merged css file, I disabled the merged css in Enfold Theme Options > Performance > JS & CSS file merging and compression and then enabled it again and now your shop images are working again.
    Please clear your browser cache and check.

    Best regards,
    Mike

    October 24, 2018 at 11:55 am #1025861
    aa117

    Hello Mike,

    Thank you so much is working fine now. You’re a superstar.

    October 24, 2018 at 7:16 pm #1026062
    Victoria

    Hi aa117,

    Glad we could help :)

    If you need further assistance please let us know.
    Best regards,
    Victoria

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