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Hi – I have an online shop as part of my site. It appears to be working normally except for a small number of customers who have reported that the Proceed to checkout button does not work on mobile (and possibly other) devices. I’ve found that if I try to make a test purchase using an iPhone, I can put an item into my basket as expected and when I view the basket I’m given the options Proceed to checkout and Buy with ApplePay, but clicking on Proceed to checkout has no effect. The ApplePay button appears to work as normal. Other users have reported similar behaviour (presumably on Android ‘phones or perhaps on Chromebooks?) but with the GPay button taking the place of ApplePay. Is this a bug or a restriction imposed by the mobile platforms? Thank you – Ashley
Hey ashleyknow,
Thank you for your patience, when I use an Android device to view your check out page I only see the red “Proceed to checkout” button and it works correctly, please see the first screenshot in the Private Content area.
But on Windows laptop I see another blue button below it that overlays the red button so it can not be clicked, and the blue button doesn’t work when it is clicked, see the second screenshot.
I assume that the blue button is the ApplePay that you are talking about, and perhaps it doesn’t work for me because I don’t have an apple, but to allow this to not interfere with the standard payment button try this CSS in your Enfold Theme Options ▸ General Styling ▸ Quick CSS field:#top.woocommerce-cart #wcpay-payment-request-button { padding-top: 60px; }After applying the css, please clear your browser cache and check.
Best regards,
MikeYou are possibly a genius. Fixed from iPhone and presumably therefore fixed on other platforms that were having the same problem. Thank you!
It could be worth checking that this isn’t an issue for all users, as I think I’m otherwise using only default settings for my basket.
Hi,
Glad to hear that this helped, but unfortunately I don’t have a way to test this for other users, I have not see any other users using this or having this issue, but we will keep a note of this in case. Unless there is anything else we can help with on this issue, shall we close this then?Best regards,
MikeHi Mike – I’m not sure that we can close this just yet. I have another customer who has twice tried to pay for items and in each case he says that he is not offered a Proceed to Checkout button, only a GPay button. When I look at the records for his orders, the system shows “Payment via Google Pay (WooPayments)” and under Order Notes, “A payment … was started using WooPayments”. This sounds as though it could be the same problem, and I’ve suggested that the customer try clearing his browser cache and placing another order, but I haven’t heard from him since. Can we keep the call open for a few more days, in case other customers are still having related issues? Thanks – A.
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